Matthew Wygant
Nashville,TN
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting data. Helps first responders coordinate emergency actions.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Sumner County ECC
09.2023 - Current
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored police radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Rideshare Driver
Uber
02.2021 - 09.2023
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Owner
NTHNG PRSNL (Stranger Vintage)
06.2021 - 06.2022
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Sourced and curated vintage clothing from the 1970's through the early 2000's.
- Conducted target market research to discover customer needs and analyze competitor trends.
Customer Experience Advisor
Warby Parker
09.2020 - 05.2021
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Tour Representative
Contractor
03.2019 - 06.2020
- Organized and handled inventory counts of bands merchandise at each concourse and in the supply truck.
- Trained volunteers to work alongside staff members in order to achieve maximum efficiency and sales through out each show.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through critical problem solving.
- Demonstrated superior professionalism while interacting with customers and vendors.
Audio Engineer
Contractor
10.2017 - 01.2020
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Regulated volume level and sound quality during recording sessions.
- Maintained and repaired sound equipment.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
Education
Diploma - Audio Engineering
SAE Nashville
Nashville, TN09.2016
High School Diploma -
Granite Hills High School
El Cajon06.2013
Skills
- Emergency Assessment
- Critical Thinking
- Information Intake
- Decision-Making
- Problem-Solving
- Map Reading Skills
Timeline
911 Dispatcher
Sumner County ECC
09.2023 - Current
Owner
NTHNG PRSNL (Stranger Vintage)
06.2021 - 06.2022
Rideshare Driver
Uber
02.2021 - 09.2023
Customer Experience Advisor
Warby Parker
09.2020 - 05.2021
Tour Representative
Contractor
03.2019 - 06.2020
Audio Engineer
Contractor
10.2017 - 01.2020
Diploma - Audio Engineering
SAE Nashville
High School Diploma -
Granite Hills High School
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