Open To Work
Carolann Smith
Nederland,TX
Work Preference
Summary
Experienced 911 Dispatcher with broad background in emergency response coordination. Strengths include strong communication skills, calm under pressure, and efficient handling of high-stress situations. Proven ability to dispatch appropriate resources swiftly and accurately. Committed to making significant impact in community safety and emergency preparedness.
Overview
3
3
Certifications
7
7
years of professional experience
Work History
911 Dispatcher
Acadian Ambulance Service
Beaumont, TX
05.2025 - Current
- Operated multi-line phone system to receive emergency calls effectively.
- Coordinated with emergency responders to dispatch services promptly.
- Provided clear instructions to callers during high-stress situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized mapping software to determine the fastest routes for responders.
- Assisted in training new dispatchers on procedures and protocols.
- Monitored radio communications to ensure real-time updates for teams.
Emergency Medical Technician
Acadian Ambulance Service
Beaumont, TX
01.2022 - Current
- Assessed patient conditions and provided timely medical care.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Responded to emergency calls with urgency and professionalism.
- Collaborated with healthcare teams during patient transport and handoff.
- Remained level-headed and proactive during emergency situations.
- Documented patient information accurately in electronic health records.
- Maintained equipment and supplies for optimal readiness and functionality.
- Participated in training sessions to enhance skills and knowledge base.
- Demonstrated dedication to providing quality care through continued training and education.
Sales Associate
Dillard's
Port Arthur, Texas
09.2019 - 09.2021
- Assisted customers in selecting merchandise and provided product information.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained visual displays to enhance store presentation and appeal.
- Participated in inventory management and restocked merchandise.
- Trained new staff on sales techniques and store policies effectively.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
Education
Burlington Central High School
Burlington , ILSkills
- Emergency response
- Crisis management
- EMS dispatch
- Call management
- Emergency medical instruction
- Basic life support
- Communication systems
- Computer-based dispatch systems
- Mapping software
- Data entry
- Multitasking and prioritization
- Multitasking
- Team collaboration
- Computer skills
- Work under pressure
- Customer service
- Multitasking
Certification
- EMT Basic National and State certified
- Emergency Medical Dispatcher (EMD)
- CPR
References
- Gracee Earnest - Coworker (409)216-9402
- Hannah Mahon - Paramedic Field Supervisor (409) 782-8548
- Alex Huff - Coworker (409) 659-7734
- Natasha Boone - Coworker (409) 474-1956
- Jarren Mahon - Coworker (409) 658-4909
Timeline
911 Dispatcher
Acadian Ambulance Service
05.2025 - Current
Emergency Medical Technician
Acadian Ambulance Service
01.2022 - Current
Sales Associate
Dillard's
09.2019 - 09.2021
Burlington Central High School