Carley Pickering
Vicksburg
Summary
Dynamic professional with a proven track record at Vicksburg Animal Hospital, excelling in customer relations and appointment scheduling. Demonstrated exceptional organization skills and a strong ability to manage multi-line phone systems, ensuring efficient operations and enhanced client satisfaction. Committed to delivering compassionate care and maintaining a welcoming environment.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Vicksburg Animal Hospital
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
CNA
Merit Health River Region
01.2021 - 05.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Hair Salon Assistant
The Vintage Belle Salon
05.2020 - 10.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
Education
No Degree - Business Administration
Hinds Community College
Utica, MSHigh School Diploma -
Porters Chapel Academy
Vicksburg,MS 05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- Multi-line telephone operation
- Document management
- Office management
- Bookkeeping
- Supply management
- Business administration
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
Receptionist
Vicksburg Animal Hospital
06.2021 - Current
CNA
Merit Health River Region
01.2021 - 05.2021
Hair Salon Assistant
The Vintage Belle Salon
05.2020 - 10.2020
No Degree - Business Administration
Hinds Community College
High School Diploma -
Porters Chapel Academy
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