Summary
Overview
Work History
Education
Skills
Timeline
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Carley Pollock

Bonney Lake,WA

Summary

Accomplished Cosmetologist/Manager at TGF CUTS, adept in client consultations and hair styling, with a proven track record of enhancing customer satisfaction through exceptional service and professional ethics. Leveraged strong communication and sanitation practices to secure repeat business and referrals, significantly contributing to a hygienic, welcoming environment. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Friendly Cosmetologist with 12 years of experience in cosmetology. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Hardworking stylist and manager bringing 12+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Overview

13
13
years of professional experience

Work History

Cosmetologist/Manager

TGF CUTS
11.2012 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.

Crew Member

Baskin Robbins Ice Cream
11.2011 - 01.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Cosmetology License - Cosmetology

Gene Juarez Academy South Seattle
Federal Way, WA
02.2012

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Scheduling appointments
  • Clear Communication
  • Customer Consultation
  • Professionalism and Ethics
  • Sanitation Practices
  • Product Knowledge
  • Client Consultations
  • Hair Coloring and Highlighting
  • Client Education
  • Hair Styling
  • Men and women haircuts

Timeline

Cosmetologist/Manager

TGF CUTS
11.2012 - Current

Crew Member

Baskin Robbins Ice Cream
11.2011 - 01.2013

Cosmetology License - Cosmetology

Gene Juarez Academy South Seattle

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Carley Pollock