Stacey Steck

Cosmetologist/Manager

Self Employed Services

West Valley, UT

03.2003 - 11.2023

Washed, colored, cut and styled hair for high volume of clients daily.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Conducted regular team meetings to discuss operational issues.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer complaints in a professional manner.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Monitored staff performance and provided feedback to ensure quality customer service.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed daily sales reports to identify areas of improvement.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Interviewed prospective employees and provided input to HR on hiring decisions.
Maintained inventory levels by ordering supplies as needed.
Handled employee relations issues such as disciplinary action or terminations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Audited cash registers at the end of each shift for accuracy.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Understood and followed oral and written directions.
Collaborated with others to discuss new opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.