Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shandell Curtiss

Cosmetologist
Brockport,NY

Summary

Friendly Cosmetologist with 26 years of experience in Cosmetology field care. Exceptional knowledge of modern haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Amiable Cosmetologist with 26 years of experience. Willing to work long hours to guarantee satisfied customers and bring personalized care to special events, proms, weddings. Adept at fast work and passionate about modern beauty techniques and trends. Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Hard worker bringing 26+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Creative Hairstylist bringing 26 years of expertise in color-correction and restorative treatments. Highly skilled in executing complex color services and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Amiable Cosmetologist with 26 years contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cosmetology field and training in Hair, Skin, Nails. Motivated to learn, grow and excel in hair industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager/Cosmetologist

Cuts Unlimited II
Brockport, NY
06.2021 - 05.2022
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.

Shift Manager

Supercuts
Rochester, NY
11.2011 - 06.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Medical Secretary

Greece Family Medicine
Rochester, NY
05.2010 - 08.2011
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.

Medical Secretary

Center For Urology
12.2006 - 05.2010
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.

Medical Secretary/Technician

Penfield OBGYN
Penfield, NY
06.2003 - 12.2006
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Registered new patients in electronic medical records prior to appointment scheduling.

Education

Certified Medical Secretary/Transcription

Boces#1
Fairport, NY
05.2003

Completion of 1000 Hours of Cosmetology Studies - Cosmetology

Boces 1
Rochester, NY
05.1996

High School Diploma -

LC Obourn High School
East Rochester, NY
06.1991

Skills

  • Friendly Communication
  • Chemical Mixing and Application
  • Hairpiece Shaping
  • Bald Fades
  • Hair Assessments
  • Clipper and Trimmer Operation
  • Issue Resolution
  • Service Promotions
  • Active Listening
  • Facial Hair Removal
  • Hair Coloring and Highlighting
  • Eyebrow Shaping
  • Digital Recordkeeping
  • Client Consultations
  • Shampooing and Conditioning
  • Customer Preferences
  • Work Station Cleaning
  • Adaptable to Changing Client Needs
  • Trend Awareness
  • Supply Ordering and Maintenance
  • Hair Cutting and Trimming
  • Beauty Treatment Recommendation
  • Hair Straightening and Curling
  • Manual and Finger Dexterity
  • Hair Extensions
  • Styling Suggestions
  • Memorization Techniques
  • Tool, Equipment and Surface Sanitizing
  • Product and Service Explanations
  • Originality and Creativity
  • New Technique Development
  • Beard Shaping
  • Scalp Care
  • Safety Training
  • Skin Condition Diagnosis and Treatment
  • Salon Management
  • Selling and Upselling
  • Information Updates
  • Workflow Efficiency
  • Client Requirements
  • Client Satisfaction
  • Special Event Hair Styling
  • Administrative Duties
  • Social Media Platforms

Certification

Licensed Cosmetologist

Shear Ego International School of hair design

Timeline

Manager/Cosmetologist

Cuts Unlimited II
06.2021 - 05.2022

Shift Manager

Supercuts
11.2011 - 06.2021

Medical Secretary

Greece Family Medicine
05.2010 - 08.2011

Medical Secretary

Center For Urology
12.2006 - 05.2010

Medical Secretary/Technician

Penfield OBGYN
06.2003 - 12.2006

Certified Medical Secretary/Transcription

Boces#1

Completion of 1000 Hours of Cosmetology Studies - Cosmetology

Boces 1

High School Diploma -

LC Obourn High School
Shandell CurtissCosmetologist