Chelsea Walsh
Cosmetologist
Bayside,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Cosmetologist/Salon Manager
TAKW Enterprises Inc.
02.2016 - Current
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
Lead Teller
Citi Bank, Wipro Technologies
08.2011 - 06.2014
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Service Manager
Wells Fargo Bank
04.2011 - 08.2011
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Teller
Wachovia Bank
06.2010 - 04.2011
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and verified suspicious activity on customer accounts.
Education
Highschool -
The Mary Louis Academy
Jamaica, NY06.2008
Trade School - Cosmetology
Aveda Institute New York
New York, NY02.2016
Skills
Proficient in Microsoft
Active Listening
Relationship building and management
Issue Resolution
Friendly Communication
Timeline
Cosmetologist/Salon Manager
TAKW Enterprises Inc.
02.2016 - Current
Lead Teller
Citi Bank, Wipro Technologies
08.2011 - 06.2014
Service Manager
Wells Fargo Bank
04.2011 - 08.2011
Teller
Wachovia Bank
06.2010 - 04.2011
Highschool -
The Mary Louis Academy
Trade School - Cosmetology
Aveda Institute New York