Carley Shaw
Ames
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Barista
Scooters Coffee Shop
05.2021 - 07.2023
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
Server
Denali's On The River
06.2022 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Business
Iowa State University
Ames, IA05.2027
Skills
- Menu Memorization
- Exceptional customer service
- Reliable and Responsible
- Cleaning and sanitizing
- Team Leadership
- Bill computation
- Order delivery practices
- Hospitality service expertise
- Cool Under Pressure
- Suggestive Selling
Languages
Spanish
Limited Working
Timeline
Server
Denali's On The River
06.2022 - Current
Barista
Scooters Coffee Shop
05.2021 - 07.2023
Bachelor of Science - Business
Iowa State University
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