Carley Weeks
Wilmington,NC
Summary
Dynamic and results-oriented professional with extensive experience at Drafthouse Garner, excelling in customer service and team collaboration. Demonstrated ability to maintain composure under pressure, ensuring high levels of customer satisfaction and repeat business. Skilled in cash handling and problem-solving, with a proven track record of enhancing dining experiences through meticulous attention to detail and a positive attitude.
Overview
5
5
years of professional experience
Work History
Waitress
Drafthouse Garner
01.2023 - 08.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Restaurant Hostess
Drafthouse Garner
01.2023 - 08.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Checked in with servers to confirm preparedness before seating customers.
- Completed daily side work and opening and closing duties without fail.
Pet Sitter
Multiple Families Throughout My Community
01.2020 - 01.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Babysitter
Multiple Families Throughout My Community
01.2020 - 01.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Monitored children's play activities to verify safety.
- Maintained a clean and organized environment to ensure the well-being of children under care
- Prepared healthy, age-appropriate snacks and meals.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
Bachelor of Science - Psychology
University of North Carolina At Wilmington
Wilmington, NC05-2028
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Menu Recommendations
- Handling Complaints
- Cash Handling
- Complex Problem-Solving
- Order Accuracy
- Cleanliness
- Upselling techniques
- Menu presentation
Timeline
Waitress
Drafthouse Garner
01.2023 - 08.2024
Restaurant Hostess
Drafthouse Garner
01.2023 - 08.2024
Pet Sitter
Multiple Families Throughout My Community
01.2020 - 01.2022
Babysitter
Multiple Families Throughout My Community
01.2020 - 01.2022
Bachelor of Science - Psychology
University of North Carolina At Wilmington
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