Carley Jacklyn Dillabo
Phoenix,Arizona
Summary
Sought out continuous professional development opportunities to further develop expertise in Chick-Fil-A operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Overview
6
6
years of professional experience
Work History
Manager/Manager in Training
Chick-Fil-A
Scottsdale, AZ
08.2017 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Worked flexible schedule and extra shifts to meet business needs.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Food Runner/Food Expeditor
18 Degrees/Over Easy
Scottsdale, AZ
08.2015 - 04.2017
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Answered questions from restaurant patrons regarding menu items.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
Associate of Arts - General
Paradise Valley Community College
18401 N 32nd St, Phoenix, Az 8503212.2023
Skills
- Coaching and mentoring
- Staff leadership
- Strategic planning
- Staff Management
- Work Task Prioritization
- Cooperative Attitude
- New Hire Training
- Training Program Assessment
- Orientation Sessions
- Training Program Development
- Customer Service
Timeline
Manager/Manager in Training
Chick-Fil-A
08.2017 - Current
Food Runner/Food Expeditor
18 Degrees/Over Easy
08.2015 - 04.2017
Associate of Arts - General
Paradise Valley Community College