Carli Durfey
Phoenix,AZ
Summary
Experienced install coordinator with a strong background in managing new construction installation scheduling, builder accounts, and warranty and inventory ordering. Known for maintaining strong relationships with clients and superintendents, improving internal processes, and handling high-pressure situations with professionalism and urgency. Seeking to bring leadership, organization, and problem-solving skills into a supervisory role while continuing to uplift and support my team.
Overview
5
5
years of professional experience
Work History
New Build Install Coordinator
A1Garage Door Service
04.2024 - Current
- Coordinate garage door installations for all new build clients, including Ryan Ford jobs and DR Horton contracts.
- Order doors and parts in bulk for DR Horton contracts, as well as manage all warranty orders for new build installations.
- Provide white glove customer service while maintaining strong relationships with high-priority clients and superintendents, adapting quickly to resolve issues as they arise.
- Develop and improve processes to ensure efficiency in ordering warehouse stock, as well as tracking DR Horton installs and recalls
Dispatcher
A1 Garage Door Service
05.2023 - 04.2024
- Researched and assigned technicians to routes based on customer needs, efficient drive times, and job priority.
- Assisted technicians with invoices and scheduling follow up appointments.
- Assisted CES Agents with scheduling priority jobs and customers by manipulating the schedule on a daily basis
Floor Associate
Paul’s Ace Hardware
11.2021 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved complex issues by applying advanced troubleshooting strategies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2019
Skills
- Attention to Detail
- Strong Organizational Skills
- Customer Needs Assessment
- Conflict Resolution & De-escalation
- Invoice Editing
- Process Improvement
- Problem Solving in Fast-Paced Environments
- Multitasking & Prioritization
Timeline
New Build Install Coordinator
A1Garage Door Service
04.2024 - Current
Dispatcher
A1 Garage Door Service
05.2023 - 04.2024
Floor Associate
Paul’s Ace Hardware
11.2021 - 05.2023
High School Diploma -
Chaparral High School