Carli VanderSchaaf
Jenison
Summary
Flexible manager with years of experience in enhancing customer relationships and solving conflicts in a fast passed environment. Skilled in balancing multiple tasks at one time and finishing each efficiently and professionally in compliance with safety standards. Experienced in team leadership and customer service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager
Mr. Burger
Hudsonville, MI
07.2021 - Current
- Supervised daily operations ensuring compliance with food safety standards.
- Trained and mentored staff on customer service best practices.
- Enhanced workflow processes, leading to improved team productivity and service speed.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Egg Packer
Sunrise Acres Egg Farm
Hudsonville, MI
05.2020 - 08.2023
- Operated automated packing machinery to ensure efficient egg packaging processes.
- Inspected eggs for quality, removing damaged or substandard products before packaging.
- Trained new staff on packing procedures and safety protocols for optimal performance.
- Streamlined workflow processes to enhance productivity and reduce packaging errors.
- Collaborated with team members to implement best practices in egg handling and storage.
- Communicated regularly with supervisors regarding any issues or concerns related to the packing process or equipment functionality.
Restaurant Team Member
McDonald's
Jenison, MI
06.2022 - 10.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Assisted in training new employees on operational procedures and best practices.
- Prepared food items according to company standards, ensuring quality and consistency.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Planter
Holstege Green House
Hudsonville, MI
03.2018 - 07.2022
- Cultivated diverse plant species, ensuring optimal growth conditions and health standards.
- Operated greenhouse equipment for irrigation, fertilization, and pest control management.
- Implemented efficient planting techniques, enhancing productivity and reducing waste.
- Trained new staff on planting processes and greenhouse best practices.
- Evaluated plant health regularly, identifying issues and implementing corrective measures promptly.
- Communicated effectively with supervisors regarding progress updates or concerns related to ongoing projects or deadlines.
Education
Bachelor of Science - Nursing
Calvin University
Grand Rapids, MI05-2028
Basic Life Support (CPR And AED) Program -
American Heart Association
Kalamazoo, MI04-2026
High School Diploma -
Covenant Christian Highschool
Walker05-2024
Skills
- Customer service
- Team leadership
- Conflict Resolution
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Workforce management
- Crisis management
Certification
BLS Certified
SafeServe Certified
Languages
English
Native or Bilingual
Interests
- Enjoy participating in weight lifting and club soccer for overall physical and mental well-being
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I also enjoy creating music with voice and piano and am in the process of signing up for cello lessons
- I also enjoy travel for volunteer work as well as personal enjoyment in the outdoors
Timeline
Restaurant Team Member
McDonald's
06.2022 - 10.2022
Manager
Mr. Burger
07.2021 - Current
Egg Packer
Sunrise Acres Egg Farm
05.2020 - 08.2023
Planter
Holstege Green House
03.2018 - 07.2022
Bachelor of Science - Nursing
Calvin University
Basic Life Support (CPR And AED) Program -
American Heart Association
High School Diploma -
Covenant Christian Highschool