CARLI WIEDA
Administrative and operations professional with 16+ years of experience supporting customer accounts, financial records, invoicing, accounts receivable, pricing, contracts, data accuracy, and day-to-day business operations. Experienced in managing records for 250+ residential and commercial clients, researching and resolving billing discrepancies, coordinating across customers and internal teams, and maintaining accurate documentation in fast-paced environments. Highly organized, analytical, and detail-oriented, with a Bachelor of Science in Event Management from the University of Central Florida.
Experienced with office operations management, ensuring seamless workflow and productivity. Uses strategic planning and resource management to drive efficiency and improve team performance. Track record of fostering collaborative environment and effectively handling dynamic organizational needs.
Work History
Office & Operations Manager
16 Years 11 Months- Managed day-to-day administrative and account operations for an established service company supporting more than 250 residential and commercial clients.
- Managed customer invoicing, accounts receivable, payment records, pricing, and account updates; researched and resolved billing discrepancies to maintain accurate customer balances.
- Coordinated customer scheduling, estimates, field crews, service requests, and company calendars while managing changing priorities and time-sensitive needs.
- Coordinated customer scheduling, estimates, field crews, and service requests to ensure timely service delivery and effective resource management.
- Resolved account and service concerns as primary customer contact, facilitating communication between customers, management, vendors, and field staff to achieve timely solutions.
- Processed payroll and managed bookkeeping functions using QuickBooks, ensuring accuracy and confidentiality of employee and financial records.
- Worked independently and collaboratively to identify issues, follow up on outstanding information, and keep customer and operational records current and accurate.
Education
Bachelor of Science - Event Management
Rosen College of Hospitality Management
Skills
CORE COMPETENCIES
- Customer Account Support
- Accounts Receivable & Invoicing
- Reconciliation & Discrepancy Resolution
- Pricing & Contract Administration
- Data Entry & Quality Control
- Customer Records Management
- Reporting & Documentation
- Scheduling & Coordination
- Payroll & Bookkeeping
- Customer Issue Resolution