Carlie Calvert
Austin,TX
Summary
Results-driven professional with a proven track record of excellence in customer service, merchandising, and team collaboration. Skilled in creating engaging shopping experiences and cultivating strong relationships to drive business growth. Passionate about visionary leadership, fostering teamwork, and delivering sustained success to achieve company objectives.
Overview
5
5
years of professional experience
Work History
Team Leader
Kerbey Lane Cafe
03.2024 - Current
- Manage front-of-house and back-of-house teams to ensure smooth service and uphold Kerbey Lane's commitment to quality dining experiences.
- Address customer concerns promptly and professionally, fostering a welcoming and inclusive environment for all patrons.
- Provide hands-on training for new hires and ongoing coaching for team members, improving performance and boosting team morale.
- Identify and address issues in real-time, ensuring minimal disruptions to service flow.
Housewares Specialist
Central Market
03.2022 - 03.2024
- Specialized in housewares, gift baskets, and chocolate departments, ensuring optimal product presentation and availability.
- Delivered exceptional customer service, assisting with inquiries and providing tailored product recommendations.
- Procured and curated seasonal and holiday items to enhance department offerings and boost sales.
- Communicated effectively with coworkers and supervisors to streamline cross-department operations.
Customer Care Specialist
Tootie Pie Company
06.2020 - 03.2022
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction with Tootie Pie Bakery's products.
- Supported marketing efforts by promoting seasonal products, and special promotions to customers.
- Assisted with holiday and special event orders, maintaining composure under high-pressure periods to meet tight deadlines.
- Restocked and maintained bakery displays to ensure an attractive shopping experience for customers.
Education
Bachelor of Arts - Graphic Design
Belmont University
Nashville, TNHigh School Diploma -
Hill Country Christian School of Austin
Austin, TX01-2018
Skills
- Customer service
- Team leadership
- Staff training and development
- Graphic design
- Conflict Resolution
- Strong verbal and written communication skills
Timeline
Team Leader
Kerbey Lane Cafe
03.2024 - Current
Housewares Specialist
Central Market
03.2022 - 03.2024
Customer Care Specialist
Tootie Pie Company
06.2020 - 03.2022
Bachelor of Arts - Graphic Design
Belmont University
High School Diploma -
Hill Country Christian School of Austin
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