Carlie Cronan
San Diego,CA
Summary
Dynamic leader with proven expertise in operations management and staff leadership. Excelled in driving business development and sales management, achieving continuous growth through strategic KPI tracking and effective team coaching. Skilled in payroll administration and fostering a culture of teamwork, significantly enhancing operational efficiency and employee performance.
Overview
5
5
years of professional experience
Work History
Center Manager
European Wax Center
08.2022 - Current
- Processes payroll for over 15 employees as part of sound human resources and financial management strategies.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Establish performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promote a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Ghost Writer / Professional Musician
Self
07.2020 - Current
- Pitched original songs to established artists, securing placements on multiple albums and projects.
- Adapted writing style to fit artist''s voice while preserving the authentic message of each song produced.
- Collaborated with producers to create memorable hooks, resulting in increased radio play and downloads.
- Developed thought-provoking lyrics that resonated with fans, leading to a growing fan base and social media following.
- Co-wrote songs for various genres, showcasing versatility and adaptability within the music industry.
Insurance Coordinator
Greyling Dental
01.2020 - 08.2020
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
Salon Director
ITan
01.2019 - 01.2020
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Utilized consumer trends to shape sales approaches.
- Boosted profits through effective supervision of entire sales department.
Education
Associates - Business Finance
San Diego City College
San Diego, CAEstheticians License - Esthetics
Bellus Academy
Poway, CA06.2019
Skills
- Operations Management
- Staff Leadership
- Sales management
- Business Development
- Account Management
- Data Management
- Payroll Administration and Timekeeping
- KPI Tracking
Timeline
Center Manager
European Wax Center
08.2022 - Current
Ghost Writer / Professional Musician
Self
07.2020 - Current
Insurance Coordinator
Greyling Dental
01.2020 - 08.2020
Salon Director
ITan
01.2019 - 01.2020
Associates - Business Finance
San Diego City College
Estheticians License - Esthetics
Bellus Academy
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