Carlie Cunningham Porter
Willingboro,NJ
Summary
Customer service professional specializing in complaint resolution and inventory management. Proven ability to enhance team collaboration and train staff effectively. Committed to delivering exceptional service and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
U-Haul
Burlington, New Jersey
04.2020 - Current
- Managed and resolved customer complaints promptly to enhance service quality.
- Guided customers through reservations and rental inquiries, enhancing overall satisfaction.
- Processed rental agreements and payment transactions accurately to maintain efficiency.
- Delivered clear information on U-Haul services and product offerings, facilitating informed customer choices.
- Worked collaboratively with team members to streamline processes, contributing to an improved customer experience.
- Trained new staff thoroughly on company policies and customer service protocols.
- Utilized computer systems effectively for tracking inventory and customer data.
- Maintained cleanliness and organization of rental equipment areas for optimal operations.
Warehouse Associate
CVS Warehouse
08.2018 - 09.2019
- Picked items for shipment according to order specifications, ensuring accuracy and timely delivery.
- Loaded and unloaded trucks with precision and care.
- Maintained accurate inventory records using warehouse management system.
Warehouse Associate
Genesis Logistics
10.2019 - 01.2019
- Collected and organized products for timely distribution to customers
- Sorted and organized products for efficient storage and retrieval.
- Packaged orders accurately for timely shipment to retail locations.
Warehouse Associate
Jet.com
03.2017 - 07.2018
- Processed incoming deliveries, ensuring accurate inventory records for efficient operations.
- Monitored inventory levels, maintaining adequate supply to support sales activities.
- Managed packaging and shipment of products to ensure timely delivery.
- Stocked shelves with merchandise, enhancing product availability for customers.
Overnight Stocker
Wal-Mart
12.2016 - 03.2017
- Stocked shelves with merchandise to maintain product availability for customers.
- Stocked shelves efficiently during overnight shifts to ensure product availability.
- Organized merchandise displays for easy access and improved shopping experience.
Education
Certification - Medical Assistance
Lincoln Technical Institute
Moorestown, NJ09-2020
High School - Florence, NJ
Florence Township Memorial High School
Florence, NJ12-2016
Skills
- Customer relationship management
- Complaint resolution
- Payment processing
- Order fulfillment
- Inventory tracking
- Data entry
- Training and development
- Customer service strategy
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Prioritization
- Problem solving
- Professional telephone etiquette
- Schedule optimization
Timeline
Customer Service Representative
U-Haul
04.2020 - Current
Warehouse Associate
Genesis Logistics
10.2019 - 01.2019
Warehouse Associate
CVS Warehouse
08.2018 - 09.2019
Warehouse Associate
Jet.com
03.2017 - 07.2018
Overnight Stocker
Wal-Mart
12.2016 - 03.2017
Certification - Medical Assistance
Lincoln Technical Institute
High School - Florence, NJ
Florence Township Memorial High School