CARLIE GRAHAM
Charlotte,NC
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
4
4
years of professional experience
Work History
Flight Attendant
American Airlines
Charlotte, NC
03.2025 - Current
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Executed menu and drink orders to meet preferences of passengers.
- Restocked and organized food, beverage and passenger items inventory.
Server/ Bartender
Skybox Bar and Grill
Germantown, TN
08.2024 - 01.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Bartender
Round Table On The Square
Oxford, MS
08.2023 - 08.2024
- Expertly crafted and served a variety of cocktails and beverages to patrons, creating personalized recommendations based on customer taste and preferences to ensure customer satisfaction.
- Maintained a clean and organized bar area, including maintaining stock levels and replenishing supplies as needed.
- Uphold adherence to all food and safety regulations, including checking identification, monitoring consumption and ensuring legal compliance.
- Collaborated with kitchen and wait staff to maintain a smooth operation and timely delivery of food and beverages, resulting in a 15% increase in repeat business.
Bartender
Donut Distillery
Oxford, MS
01.2023 - 08.2024
- Developed social media strategies to enhance the bar's online presence and engage with customers, resulting in a 16% increase in foot traffic and reservations.
- Facilitated on-boarding for new staff members, providing training in bar operations and policies while fostering a collaborative and inclusive workplace culture.
- Handled customer complaints with courtesy and professionalism, addressing issues promptly to ensure customer satisfaction and uphold a positive reputation for the business.
- Built enduring relationships with regular patrons, strengthening customer loyalty.
Lead Hospitality Coordinator
Country Club of Oxford
Oxford, MS
01.2021 - 04.2023
- Led and encouraged a diverse staff of food and beverage workers, fostering a collaborative employee culture of teamwork and open communication.
- Assured that overall operations across catering, bar and restaurant services maintained a high standard of service and customer satisfaction.
- Coordinated and executed high-profile events of 200 plus guests, providing hands-on leadership to ensure immaculate customer service and exceeding client expectations.
- Ensured compliance with food and safety codes by conducting regular inspections, upholding quality control measures and maintaining certifications, including health department regulations.
Education
Bachelor of Education - Childhood Development, Mathematics
The University of Mississippi
Oxford, Mississippi05.2025
Skills
- Strong teamwork and leadership skills
- Safe food handling procedures
- Customer Relationship Management
- Adaptability to varying work environments and schedules
- Capable of handling heavy objects and performing physical demanding task
Activities
- Phi Mu Sorority, University of Mississippi, Member, Demonstrated leadership, teamwork, and community service through various philanthropic events., Enhanced interpersonal and organizational skills by collaborating with diverse groups and managing sorority-related projects.
- Ronald McDonald House, St. Jude Research Hospital, Volunteer, Provided compassionate support to families of pediatric patients., Organized and participated in fundraising events, contributing to the overall mission of creating a home-away-from-home environment.
- Medical Mission Trip to Peru, Volunteer, Collaborated with a multidisciplinary team to provide essential healthcare services in underserved communities., Conducted health assessments, administered treatments, and educated locals on preventive healthcare practices., Enhanced cross-cultural communication and problem-solving skills while adapting to diverse and challenging environments.
Timeline
Flight Attendant
American Airlines
03.2025 - Current
Server/ Bartender
Skybox Bar and Grill
08.2024 - 01.2025
Bartender
Round Table On The Square
08.2023 - 08.2024
Bartender
Donut Distillery
01.2023 - 08.2024
Lead Hospitality Coordinator
Country Club of Oxford
01.2021 - 04.2023
Bachelor of Education - Childhood Development, Mathematics
The University of Mississippi
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