Carlie Klein
Santa Barbara
Summary
Seasoned and sociable server offering 8+ years of experience delivering friendly, prompt service to customers. In-depth knowledge of cuisine, cocktails, wine, and pairings. Skillful in making personalized menu recommendations and demonstrates genuine hospitality to establish rapport with patrons to deliver memorable experiences.
Overview
7
7
years of professional experience
Work History
Personal Server
Harpo Inc.
08.2022 - Current
- Provided exceptional service in highly confidential and trusted environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Approached guests and engaged in conversation through use of effective interpersonal and people skills.
Fine Dining Server
The Ritz Carlton, Angel Oak
06.2017 - 03.2020
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of menu items and wine list, and recommended wines based on customer preferences.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained polite, friendly, and professional demeanor to patrons to encourage inquiries and order placements.
Property Inspector/ Guest Relations
Wanderlust Luxury Rentals
05.2021 - 12.2023
- Managed and detailed upscale rental properties for assurance of highest guest satisfaction.
- Conducted site pre-inspections and coordinated meet and greets with guests to highlighted property information and instructions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recommended local activities, eateries, and sights to experience based off gathered interests from guests.
Education
Associate of Arts - Psychology
Santa Barbara City College
Some College (No Degree) - Film And Video Production
Santa Barbara City College
Skills
- Positive and Professional Communication
- Multitasking
- Effective Customer Upselling
- Relationship Management
- Creative Problem Solving
- Team Player
- Attention to Detail
- Flexibility
- Working in Fast Paced Environments
- Sales Techniques
- Guest Engagement
Timeline
Personal Server
Harpo Inc.
08.2022 - Current
Property Inspector/ Guest Relations
Wanderlust Luxury Rentals
05.2021 - 12.2023
Fine Dining Server
The Ritz Carlton, Angel Oak
06.2017 - 03.2020
Associate of Arts - Psychology
Santa Barbara City College
Some College (No Degree) - Film And Video Production
Santa Barbara City College
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