Carlie Layes
Salt Lake City,UT
Summary
Fluent in Spanish, with extensive customer service experience, emphasizing client satisfaction and relationship management. Demonstrates leadership in project management, with skills in data logging and problem-solving, leading to improved project outcomes. Work ethic contributes to significant improvements in workflow processes and performance efficiencies. Proficient in diverse documentation platforms and software, encompassing health insurance portals, Microsoft Word, and Excel. Expertise in assistive therapeutic medical devices and patient education.
Overview
8
8
years of professional experience
Work History
LTSS specialist, Project/operations consultant
CareBridge, Elevance Health
10.2023 - 07.2025
- Provided remote support services for clients using virtual private networks or other remote access technologies.
- Conducted assessments to identify necessary support and services for patients.
- Facilitated training sessions for new team members on operational procedures.
- Generated reports to track performance metrics of team members.
- Developed and implemented specialized procedures for customer service operations.
- Obtained comprehensive patient histories and documentation for accurate evaluations.
- Collaborated effectively within a fast-paced, team-oriented environment.
- Organized and managed schedules to maximize productivity and reliability.
- Maintained consistent attendance to ensure dependable team presence.
- Learned state-specific insurance regulations and guidelines for compliance.
- Assisted clinical teams with problem-solving for equipment and service recommendations.
- Adapted to evolving technology and documentation platforms to enhance efficiency.
PTA
Utah Mobile-home health
01.2022 - 01.2023
- Scheduled and coordinated in-home physical therapy sessions directly with patients.
- Provided physical therapy services with necessary equipment delivered to homes.
- Developed personalized exercise programs tailored to individual patient needs.
- Maintained consistent communication with supervising PT to report on patient progress.
- Conducted evaluations in person, by phone, or via Zoom with Spanish translation.
- Served Spanish-speaking clients comprising 70% of caseload.
- Documented daily notes in Genesis format for accurate record-keeping.
- Tracked mileage while driving personal vehicle to therapy locations.
Physical Therapist Assistant
Ensign- St. Joseph Villa
11.2021 - 01.2023
- Monitored patients before, during, and after therapy, documenting status for physical therapist review.
- Provided treatment and instruction to adult and geriatric patients per established care plan.
- Utilized clinical judgment to progress therapy in accordance with plan of care.
- Maintained detailed and accurate records of patient data.
- Facilitated Spanish translation to enhance communication in medical settings.
- Coordinated wheelchair maintenance to ensure optimal functionality for patient mobility.
Assistant Director of Rehab (PTA)
Enhance Rehabilitation
01.2018 - 01.2021
- Coordinated rehabilitation programs for diverse patient populations to enhance recovery.
- Collaborated with multidisciplinary teams to develop individualized treatment plans.
- Managed scheduling and resource allocation for therapy services and staff.
- Trained and mentored junior staff on best practices in rehabilitation techniques.
- Facilitated workshops to educate staff on new rehabilitation methodologies and tools.
- Evaluated patient progress and adjusted treatment strategies as needed.
- Collaborated with other departments to improve interdepartmental communication.
PTA PRN
Edenbrook on Meade Nursing AND
01.2019 - 01.2020
PTA PRN
Reliant Care Rehabilitative Services LLC
01.2018 - 01.2020
Education
Associate of Applied Science - Physical Therapist Assistant
Northeast Wisconsin Technical College
Green Bay, WI05.2018
Skills
- Proficiency in excel, word, outlook, and electronic medical record software
- Documentation and insurance claims review
- Bilingual communication (Spanish)
- Adaptability to technology
- Remote telehealth support
- Customer service excellence
- Time management skills
- Problem-solving abilities
- Team collaboration
- Leadership experience
Affiliations
- Community integration for patients post acute/rehab care.
- Volunteer in pediatric assessments for developmental delays.
- Instructed classes through Active Minds Community to educate on continuing physical movement through the stages of aging.
Languages
Spanish
Full Professional
Timeline
LTSS specialist, Project/operations consultant
CareBridge, Elevance Health
10.2023 - 07.2025
PTA
Utah Mobile-home health
01.2022 - 01.2023
Physical Therapist Assistant
Ensign- St. Joseph Villa
11.2021 - 01.2023
PTA PRN
Edenbrook on Meade Nursing AND
01.2019 - 01.2020
Assistant Director of Rehab (PTA)
Enhance Rehabilitation
01.2018 - 01.2021
PTA PRN
Reliant Care Rehabilitative Services LLC
01.2018 - 01.2020
Associate of Applied Science - Physical Therapist Assistant
Northeast Wisconsin Technical College
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