Carlie Morris
Daytona Beach,FL
Summary
Dynamic professional with a proven track record at Amazon, adept in Inventory Management and excelling in Customer Service. Enhanced customer loyalty through empathetic resolution of complaints and optimized shipment processes. Trained teams, ensuring compliance with health and safety standards, and improved operational efficiencies. Skilled in Microsoft Office and fostering professional relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Proctor Financial Inc
Daytona Beach, FL
11.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for mortgage servicing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
Process Guide
Amazon
Deltona, FL
07.2021 - 06.2023
- Trained and guided employees to apply best practices and comply with health and safety procedures and regulations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Amazon Associate
Amazon
Deltona, FL
09.2020 - 07.2021
- Picked, packed, and prepared products for shipment.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with duties.
Retail Specialist
Krispy Kreme
Daytona Beach, FL
08.2015 - 12.2019
- Took and fulfilled orders with the goal of customer satisfaction, loyalty, and retention.
- Created an inviting environment for customers, greeting them positive energy.
- Used in-store system to place large orders for fundraisers and catered events.
Education
Bachelor Of Business Administration - Finance
University of North Florida
Jacksonville, FL05.2020
Skills
- Microsoft Office
- Customer Service
- Inventory Management
- Operations Support
- Shipment Optimization
- Oral and Written Communication
Timeline
Customer Service Representative
Proctor Financial Inc
11.2023 - 01.2025
Process Guide
Amazon
07.2021 - 06.2023
Amazon Associate
Amazon
09.2020 - 07.2021
Retail Specialist
Krispy Kreme
08.2015 - 12.2019
Bachelor Of Business Administration - Finance
University of North Florida