CARLIE PETERSON
Seattle,WA
Summary
Detail-oriented healthcare professional with 8+ years in clinical operations and oncology care. Expertise in coordinating genetic testing workflows, managing documentation, and collaborating with multidisciplinary teams. Skilled in prioritizing tasks, resolving workflow challenges, and maintaining accuracy in fast-paced environments. Experienced with Epic, Microsoft 365, and electronic information-management platforms.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Program Assistant / Back Office Medical Assistant
Fred Hutchinson Cancer Center
03.2024 - Current
- Managed high-volume administrative workflows with accuracy and organization in a complex oncology environment, ensuring seamless operation and patient care.
- Coordinate genetic testing orders, external portal submissions, and result tracking to support timely completion and follow-up.
- Collaborate with multidisciplinary care teams and external representatives to facilitate efficient communication and workflow coordination.
- Independently prioritize competing assignments and manage multiple workstreams while consistently meeting deadlines and responding to time-sensitive needs.
- Utilize Epic, Microsoft 365, Excel, Teams, Zoom, Outlook, fax systems, and other electronic platforms to manage daily clinical and administrative operations.
- Provided professional, patient-centered customer service through telephone and electronic communication, effectively de-escalating concerns to enhance patient satisfaction.
- Apply critical-thinking and problem-solving skills to independently identify workflow challenges, determine appropriate next steps, and resolve issues.
- Maintain accurate electronic and physical records while ensuring efficient document, correspondence, and information management.
- Prepare and coordinate medical correspondence, patient documentation, forms, and other administrative materials with strong attention to detail.
- Monitor outstanding requests and follow up with appropriate teams to support timely completion, continuity of care, and accurate results tracking.
- Train and support new Program Assistants and assist Patient Access staff with understanding workflows and responsibilities.
- Adapt effectively to fast-paced, high-volume environments while maintaining productivity, accuracy, professionalism, and patient-centered service.
- Demonstrated multitasking, time-management, and organizational skills while supporting daily clinical and administrative operations to maintain workflow efficiency.
Medical Assistant
Eviva Medical Center
01.2018 - 02.2024
- Assisted surgeons and clinical providers with patient care, procedures, post-operative recovery, and clinic workflow.
- Coordinated patient care and communicated information between patients, providers, and members of the healthcare team.
- Monitored clinic flow and assisted with daily operational needs to support efficient patient care.
- Coordinated patient care, ensuring clear communication among patients, providers, and healthcare team members.
- Supported daily clinic operations in a fast-paced medical environment while balancing patient care, administrative responsibilities, scheduling needs, and competing priorities.
- Trained and mentored new team members, facilitating smoother onboarding through shared knowledge and support.
- Collaborated with team members to develop and implement strategies that enhanced clinic workflow and addressed operational challenges.
- Collaborated with team members to develop strategies for improving clinic workflow and addressing operational challenges.
- Served as a preceptor and trainer, sharing knowledge and supporting onboarding of new team members.
Education
Medical Assistant Certificate Program -
Pima Medical Institute
Seattle, WA01-2018
Skills
- Epic & Electronic Medical Records
- Genetic workflow
- Genetic tracking
- External Portal Submissions
- Clinical Documentation
- Workflow coordination
- Administrative Operations
- Microsoft 365 / Excel / Outlook
- Virtual Collaboration
- Multidisciplinary Collaboration
- Process Improvement
- Deadline management
- Patient communication
- Technical skills
- Critical Thinking & Problem Solving
- Staff training
- De-escalation & Customer Service
Certification
Certified Medical Assistant (CMA) | CPR / Basic Life Support (BLS)
CERTIFICATIONS & TECHNOLOGY
Technology: Epic | Microsoft 365 | Excel | Outlook | Word | PowerPoint | Teams | Zoom | Fax Systems | Electronic File Management | Scheduling Systems | Electronic Medical Records | Data Entry | Medical Documentation
Personal Information
Title: Healthcare Administrative & Program Support Professional
Timeline
Program Assistant / Back Office Medical Assistant
Fred Hutchinson Cancer Center
03.2024 - Current
Medical Assistant
Eviva Medical Center
01.2018 - 02.2024
Medical Assistant Certificate Program -
Pima Medical Institute