Jessica Ponce
Fresno,CA
Summary
Extremely motivated and passionate in what I choose to do, strong interpersonal and communication skills and know how to handle and deal with different kinds or people and circumstances. Equally effective working independently and in cooperation with others.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Back Office Medical Assistant
Community Medical Providers
Fresno, California
10.2023 - 10.2024
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Medical Records
- Autoclave
- Administer Vaccines
- Send out specimen
- Specimen Handling
- Place Mammogram orders, lab requisition
- Close daily batching
- Assist with gynecological exams and Anascopy procedures
- Set up for excision procedures
- Vision exams
- Rapid flu and strep POCT
- TB placement
- Sports physicals
- Medicare Wellness Exams
- Spirometry and EKG procedures
- Scheduled patient appointments, verified insurance information and maintained accurate records.
- Maintained supplies inventory by ordering materials when necessary.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Greeted patients upon arrival in the office and directed them to appropriate areas or persons.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Reviewed charts before each appointment for accuracy and completeness of information.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Adhered to HIPAA regulations when handling confidential information.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Positioned patients properly during examination or treatment for comfort and safety.
Front Office Medical Assistant
Northwest Medical Group-Internal Medicine
Fresno, CA
08.2022 - 05.2023
- Epic
- Patient care
- Medication refill request from patient to dr
- Nextgen
- Schedule patients for f/u visits
- Answer phone lines
- Return messages
- Follow up on all dr to patient messages
- Schedule BD appointments
- COVID screening
- F/u on all cx or missed appointments
- Appointment reminder calls
- Assist all patients o/p with their requests
- Front office
Cashier/Sales Associate
Victoria's Secret
Fresno, CA
11.2021 - 09.2022
- Customer service
- Cash handling
- Organize all under garments
- Stock inventory
- Attach all apparel with sensors
- Input all damaged goods in system
- Organize sales floor
- Assist all customers with their needs
- Customer returns
Medical Assistant
Dr. Leyba's Rheumatology Office
Fresno, CA
06.2019 - 08.2022
- Front office
- Scheduling
- Insurance eligibility
- Referrals
- Making super bills
- Answering phone lines
- Multi-tasking
- Checking in patients
- Knowledge of Medisoft system
- EHR
- Prior Authorizations
- Vitals for patients
- Recorded patient vital signs
- Answered a high volume of phone calls
- Verified and scheduled patient appointments
- Responsible for back office duties
Cashier/Sales Associate
Victoria's Secret
Fresno, CA
10.2018 - 12.2018
- Greet customers
- Stock inventory
- Organize store
- Pull shipments
- Know holiday promos
Sales Manager/ Accounts Associate
Aarons Sales and Lease
Fresno, CA
08.2015 - 10.2017
- Call all reminders for customers non payment and pick up merchandise that default the lease
- Take customer payments cash debit check etc
- Great customers
- Organized and priced store
- Clean and stock up supplies needed
Cashier/Customer Service
Kmart
Clovis, CA
09.2014 - 07.2015
- Customer service
- Greet customers
- Cashiering
- Layaway
- Stock
- Inventory
- Data integrity
- Freight shipments
- Scan barcodes
- Make labels
- Make sale ads
- Organize store
Cashier
Taco Bell
Fresno, CA
06.2008 - 12.2012
- Customer service
- Greet customers
- Take customers orders
- Multi task drive thru and dine area
- Keep store clean and organized
- Prep food
- Stock inventory
- Check labels
- Update labels
- Cash handling
Cashier/Sales Associate
Shiekh Shoes
Fresno, CA
03.2008 - 05.2008
- Greet customers
- Stock inventory
- Organize sales floor
- Label all clothing shipments
- Fold and organize all clothing displayed on sales floor
- Take customers size and request for all shoes and/or apparel
- Customer service
Customer Service Representative
Champs Sports
Fresno, CA
10.2007 - 12.2007
- Customer service
- Greet customers
- Take customer request for all shoes and apparel
- Stock inventory
- Organize sales floor
- Organize shipments
- Label all apparel
Education
Certification in Medical Assistant -
UEI College
Fresno, CA, US06.2019
Cesar Chavez Adult School
Paul Mitchell The School -
Fresno
Skills
- Office Administration
- Call Center
- Cashiering
- Vital Signs
- EMR Systems
- Medical Office Experience
- Phone Etiquette
- Merchandising
- Phlebotomy
- ICD-10
- HIPAA
- Insurance Verification
- Customer Care
- CPT Coding
- Patient Care
- Medical Scheduling
- POS
- Customer Service
- Experience Administering Injections
- Venipuncture
- Medical Terminology
- Computer Skills
- Sales
- Customer Support
- CSR
- Sales Management
- Epic
- ICD Coding
- Multi-line Phone Systems
- Medical terminology proficiency
- Patient Care Coordination
- Patient Scheduling
- HIPAA Compliance
- Sterilization procedures
- Vital signs monitoring
- Communication proficiency
- Medical coding knowledge
- Clinical Documentation
- Appointment Setting
- Electronic Health Records Management
- Check-in coordination
- Procedure Assistance
- Payment Collection
- Inventory Management
- Patient Flow Management
- Electrocardiography (EKG)
- Certified in Basic Life Support (BLS)
- CPR
- Medical Records Management
- EKG administration
Certification
- Certified Medical Assistant
- CPR Certification
- BLS Certification
Timeline
Back Office Medical Assistant
Community Medical Providers
10.2023 - 10.2024
Front Office Medical Assistant
Northwest Medical Group-Internal Medicine
08.2022 - 05.2023
Cashier/Sales Associate
Victoria's Secret
11.2021 - 09.2022
Medical Assistant
Dr. Leyba's Rheumatology Office
06.2019 - 08.2022
Cashier/Sales Associate
Victoria's Secret
10.2018 - 12.2018
Sales Manager/ Accounts Associate
Aarons Sales and Lease
08.2015 - 10.2017
Cashier/Customer Service
Kmart
09.2014 - 07.2015
Cashier
Taco Bell
06.2008 - 12.2012
Cashier/Sales Associate
Shiekh Shoes
03.2008 - 05.2008
Customer Service Representative
Champs Sports
10.2007 - 12.2007
Certification in Medical Assistant -
UEI College
Cesar Chavez Adult School
Paul Mitchell The School -
Fresno