Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Ilene Aguirre

Medical Assistant
Ontario,CA

Summary

Medical support professional with comprehensive experience in back office functions, ensuring smooth clinical operations and accurate documentation. Known for reliability and adaptability in dynamic environments, fostering collaborative team atmosphere. Expertise in patient communication, medical record handling, and adherence to healthcare protocols.

Overview

6
years of professional experience
1
Certification

Work History

Loma Linda University Health PM&R/Pain Management

Back Office Medical Assistant
11.2023 - 11.2024

Job overview

  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.

Chaparral Medical Group Rheumatology

Back Office Medical Assistant
10.2022 - 07.2023

Job overview

  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Ordered prescription refills on behalf of existing office patients.
  • Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
  • Prepared and Administered Injections

Total Care Physical Therapy

Front Office Medical Assistant
11.2021 - 06.2022

Job overview

  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Provided medical billing and coding duties.
  • Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Managed office phone calls and messages
  • Scheduled follow up appointments

Wal-Mart Supercenter

Customer Service Manager
10.2018 - 11.2021

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

C4L Academy
Irvine, CA

High School Diploma

Summit College
San Bernardino, CA

Medical Assistant Admin And Clinical Diploma from Healthcare
11-2021

Skills

  • Injections administration
  • Problem-solving
  • Vital signs monitoring
  • HIPAA compliance
  • Medication preparation
  • Office administration
  • Patient care coordination

Certification

  • BLS/First Aid/AED Certification
Availability
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Timeline

Back Office Medical Assistant

Loma Linda University Health PM&R/Pain Management
11.2023 - 11.2024

Back Office Medical Assistant

Chaparral Medical Group Rheumatology
10.2022 - 07.2023

Front Office Medical Assistant

Total Care Physical Therapy
11.2021 - 06.2022

Customer Service Manager

Wal-Mart Supercenter
10.2018 - 11.2021
  • BLS/First Aid/AED Certification

C4L Academy

High School Diploma

Summit College

Medical Assistant Admin And Clinical Diploma from Healthcare
Ilene AguirreMedical Assistant