Hi, I’m
Ilene Aguirre
Medical Assistant
Ontario,CA
Summary
Medical support professional with comprehensive experience in back office functions, ensuring smooth clinical operations and accurate documentation. Known for reliability and adaptability in dynamic environments, fostering collaborative team atmosphere. Expertise in patient communication, medical record handling, and adherence to healthcare protocols.
Overview
6
years of professional experience
1
Certification
Work History
Loma Linda University Health PM&R/Pain Management
Back Office Medical Assistant
11.2023 - 11.2024
Job overview
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
Chaparral Medical Group Rheumatology
Back Office Medical Assistant
10.2022 - 07.2023
Job overview
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Ordered prescription refills on behalf of existing office patients.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Prepared and Administered Injections
Total Care Physical Therapy
Front Office Medical Assistant
11.2021 - 06.2022
Job overview
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Posted payments and charges to patient accounts and participated in billing processes.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Provided medical billing and coding duties.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Managed office phone calls and messages
- Scheduled follow up appointments
Wal-Mart Supercenter
Customer Service Manager
10.2018 - 11.2021
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
C4L AcademyIrvine, CA
High School Diploma
Summit CollegeSan Bernardino, CA
Medical Assistant Admin And Clinical Diploma from Healthcare
11-2021
Skills
- Injections administration
- Problem-solving
- Vital signs monitoring
- HIPAA compliance
- Medication preparation
- Office administration
- Patient care coordination
Certification
- BLS/First Aid/AED Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Back Office Medical Assistant
Loma Linda University Health PM&R/Pain Management
11.2023 - 11.2024
Back Office Medical Assistant
Chaparral Medical Group Rheumatology
10.2022 - 07.2023
Front Office Medical Assistant
Total Care Physical Therapy
11.2021 - 06.2022
Customer Service Manager
Wal-Mart Supercenter
10.2018 - 11.2021
- BLS/First Aid/AED Certification
C4L Academy
High School Diploma
Summit College
Medical Assistant Admin And Clinical Diploma from Healthcare
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