Janelle Wixon
Northwest Medical Group / Arizona Community Physicians
Tucson,AZ
1
Certification
13
years of professional experience
Back Office Lead, Medical Assistant and EPIC Super User with 9+ years of outpatient healthcare experience supporting clinic operations, documentation accuracy, prior authorizations, referrals, medical records, inventory control, employee training, and workflow communication. Known for protecting confidential information, organizing complex administrative processes, and helping teams adopt new policies and procedures. Seeking a remote, non-patient-facing healthcare role in clinical data, quality improvement, medical records, claims, credentialing, prior authorization, or healthcare operations.
Experienced with coordinating back office medical tasks and providing administrative support. Utilizes effective communication and organizational skills to streamline operations. Knowledge of medical record management and patient scheduling, contributing to efficient healthcare delivery.
Work History
Back Office Lead, Medical Assistant
4 Years 1 Month- Coordinate the ordering, organization, and availability of medical supplies, vaccines, and office supplies across the back office.
- Train new employees, lead monthly team huddles, and communicate updated workflows, policies, and operational expectations to medical assistant staff.
- Maintain awareness of current company and clinic policies and support consistent implementation in daily operations.
- Complete annual healthcare compliance and safety training in HIPAA, bloodborne pathogens, tuberculosis infection control, HazCom and PPE, patient chaperone procedures, emergency preparedness, injury prevention, and fire safety.
- Balance lead responsibilities with ongoing clinical and administrative support for a primary care physician.
Medical Assistant | EPIC Super User
9 Years- Process prior authorizations, referrals, durable medical equipment requests, refill requests, incoming faxes, and the release or transfer of medical records.
- Use EPIC to document, route, and track clinical information and serve as a resource to coworkers on system use and new processes.
- Manage vaccine and prescription sample inventory, expiration tracking, supply ordering, and communication with pharmaceutical and vaccine representatives.
- Coordinate information among patients, providers, pharmacies, insurers, specialists, and vendors while maintaining confidentiality and documentation accuracy.
- Support office engagement and morale by organizing staff activities and special events.
- Led initiatives to improve patient engagement through effective communication and follow-up strategies tailored to individual needs.
- Mentored junior medical assistants on best practices in patient care and operational protocols for consistency.
- Documented patient histories and vital signs accurately to support clinical decision-making processes.
- Coordinated patient scheduling to enhance workflow and minimize wait times for improved service delivery.
- Educated patients on treatment plans, medications, and wellness strategies to promote health literacy.
- Administered medications and injections per physician directives to ensure patient safety and compliance.
- Assisted with patient examinations by preparing rooms, instruments, and supplies for optimal efficiency.
Medical Assistant
8 Months- Maintained clinical records and supported referrals, prior authorizations, prescription refill requests, patient scheduling, and telephone message routing.
- Assisted the physician during examinations and completed back-office clinical tasks in a busy family-practice setting.
Teller
2 Years- Accurately processed high-volume financial transactions, verified account information, protected confidential data, balanced cash drawers, and earned recognition for customer service and productivity.
Education
Medical Assistant Certificate
Skills
Epic & Electronic Health Records (EHR/EMR)
Clinical Documentation & Chart Review
Prior Authorizations & Referral Management
Insurance Verification & Payer Communication
Healthcare Data Entry & Accuracy Review
Care Gap Identification & Quality Support
Medical Records Management & Document Routing
Medical Terminology & Clinical Workflows
Medical Coding Knowledge
Patient Care Coordination
Provider
Pharmacy & Vendor Communication
Process Improvement & Workflow Optimization
Team Leadership & Staff Training
HIPAA Compliance & Confidentiality
Inventory & Vaccine Management
Accomplishments
- Successfully helped clinic staff transition EMR platforms
- Recognized for outstanding dedication to patient care.
- Managed clinic supply ordering and inventory, helping reduce unnecessary purchases, prevent shortages, and improve cost control.
- Reviewed patient charts to identify missing clinical information, complete care gap requirements, and support authorization requests by ensuring documentation met payer and clinical requirements.
Certification
Cardiopulmonary Resuscitation Certification
Timeline
Back Office Lead, Medical Assistant
Northwest Medical Group / Arizona Community Physicians
06.2022 - CurrentRead More
Medical Assistant | EPIC Super User
Northwest Medical Group / Arizona Community Physicians
07.2017 - CurrentRead More
Medical Assistant
Raymond P. Bakotic, DO – Family Practice
11.2016 - 07.2017Read More
Teller
Vantage West Credit Union
01.2014 - 01.2016Read More
Pima Medical Institute
Medical Assistant Certificate
Read More