Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlie Rouse

Hartford,WI

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven ability to enhance store operations through effective scheduling and freight management. Skilled in Microsoft Office and cash handling, consistently delivering exceptional customer experiences while fostering a collaborative team environment.

Overview

8
8
years of professional experience

Work History

B2B Standard

Apple Leisure Group
Hartford, Wisconsin
06.2025 - Current
  • Answer the phones.
  • Create vacation reservations.
  • Cancel reservations.
  • Modify reservations.
  • Take payment over the phone.
  • Simple math calculations.

Footwear Team Lead

Cabelas
Richfield, Wisconsin
02.2025 - 05.2025
  • Oversaw the footwear and camo departments.
  • Lead team huddles.
  • Stocked merchandise.
  • Slotted overstock.
  • Picked online orders.
  • Handled money.
  • Sold credit cards.
  • I took customer surveys.
  • Firearms trained.
  • Key holder.

Team Lead

Walmart
Hartford, USA
12.2022 - 12.2024
  • Oversaw the apparel department.
  • Worked freight.
  • Set mods for new freight.
  • Read floor plans.
  • Answer the phones.
  • Customer service.
  • Price changes.
  • Nil pick reports.
  • Check in and out of the register tills.
  • Have courageous conversations and a record of discussions.
  • Promoted within the company.
  • Scheduling for hourly and salaried associates.
  • Hiring through Career Preference and Indeed.
  • Phone and in-person interviews for candidates.
  • Send out job offers.
  • Lead orientations.
  • Associate engagement.
  • Time-off requests and attendance.
  • Keep records of leave of absences.
  • Safety team member.
  • Key holder.
  • Keep records of incident and accident reports.
  • Attend/lead huddles for people topics.

Companion Animal Leader

Petco
West Bend, USA
09.2021 - 12.2022
  • Cashier trained.
  • Stock merchandise.
  • Work on freight.
  • Help and greet customers.
  • Feeding, cleaning, and taking care of animals.
  • Answer the phones.
  • Paging overhead.
  • Making store and animal orders.
  • Setting animal planograms.
  • Making vet appointments for sick and hurt animals.
  • Open and close the store.
  • Count the money drawers.

Sales Associate

St. Vincent de Paul
Hartford, USA
10.2020 - 09.2021
  • Responsible for the jewelry, craft, and handbag department.
  • Provided a quick and exceptional customer experience.
  • Assisted customers with locating items.
  • Handled returns and exchanges.
  • Restocked shelves.
  • Kept the store clean.
  • Answered phone calls.
  • Head cashier.

Sales Associate

Walmart
Hartford, USA
06.2017 - 07.2020
  • Helped ensure customer satisfaction.
  • Restocked merchandise.
  • Handled returns and exchanges.
  • Communicated with customers over the phone.
  • Answered customer questions.
  • Greeted customers in a friendly manner.

Education

High School or Equivalent -

Hartford Union High School
Hartford, WI
06.2018

Skills

  • Customer service
  • Answering phones
  • Cash handling
  • Retail sales
  • Serving experience
  • Planograms
  • Animal care
  • Retail management
  • Human resources
  • Freight experience
  • Scheduling
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Call center experience
  • Team leadership

Timeline

B2B Standard

Apple Leisure Group
06.2025 - Current

Footwear Team Lead

Cabelas
02.2025 - 05.2025

Team Lead

Walmart
12.2022 - 12.2024

Companion Animal Leader

Petco
09.2021 - 12.2022

Sales Associate

St. Vincent de Paul
10.2020 - 09.2021

Sales Associate

Walmart
06.2017 - 07.2020

High School or Equivalent -

Hartford Union High School

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