Carlie Raffa
Bethlehem,PA
Summary
Proficient Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 10 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
11
11
years of professional experience
Work History
Care Continuum Partner/ Surgical Coordinator
Lehigh Valley Health Network- Cedar Crest
04.2021 - Current
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Contributed to reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Emergency Room Technician
Phoenixville Hospital- Emergency Department
07.2013 - 02.2018
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, lab draws, and CPR for a 30 bed ER.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
- Educated patients about discharge instructions and provided guidance on medication administration, follow-up appointments, and self-care techniques at home.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
Education
No Degree - Nursing
Montgomery County Community College
Blue Bell, PAAssociate of Applied Science - Health Sciences
Northampton Community College
Bethlehem, PA05.2025
High School Diploma -
Pottsgrove Senior High School
Pottstown, PA05.2013
Skills
- Strategic Planning
- Talent Recruitment
- Operations Management
- Company processes and procedures
- HIPAA Compliance
- Administrative Management
- Knowledgeable with EMR, EHR, and scheduling software's
- Strong Communication Skills
- Healthcare Compliance Understanding
- Professionalism and Confidentiality
Timeline
Care Continuum Partner/ Surgical Coordinator
Lehigh Valley Health Network- Cedar Crest
04.2021 - Current
Emergency Room Technician
Phoenixville Hospital- Emergency Department
07.2013 - 02.2018
No Degree - Nursing
Montgomery County Community College
Associate of Applied Science - Health Sciences
Northampton Community College
High School Diploma -
Pottsgrove Senior High School
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