Summary
Overview
Work History
Education
Skills
References
Timeline
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Carlie Roberts

Tampa,FL

Summary

Local store marketer recognized for exceptional productivity and efficient task execution. Expertise in strategic planning and social media marketing enhances store visibility and customer loyalty through strong community partnerships. Proven ability to communicate effectively and collaborate seamlessly with internal teams and external partners to deliver successful promotional campaigns.

Overview

6
6
years of professional experience

Work History

Local Store Marketer

Walk On's Sports Bistreaux
Tampa, FL
01.2025 - Current
  • Developed innovative strategies to increase customer loyalty and engagement with the store's brand.
  • Managed social media accounts for the store, creating content and engaging with customers on various platforms.
  • Built relationships with local businesses to increase visibility of the store within the community.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Organized promotional events to drive foot traffic into the store.
  • Implemented strategies designed to increase efficiency while reducing overall costs associated with parties.

Server

Walk On's Sports Bistreaux
Tampa, FL
05.2024 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stayed informed about daily specials, new menu items, promotions.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Front Desk Assistant

Southern Imaging Systems
St. Petersburg, FL
08.2024 - 01.2025
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with the preparation of customer statements and invoices.
  • Maintained records of customer account activity and payment history.

Restaurant Hostess

Bluewater Waterfront Grill
Washington, NC
02.2022 - 08.2023
  • Trained new staff on proper hosting procedures and policies.
  • Actively sought feedback from customers about their experiences in order to improve operations.
  • Maintained accurate records of reservations and wait times.
  • Provided excellent customer service to ensure guest satisfaction.
  • Resolved conflicts between customers in an efficient and professional manner.

Restaurant Hostess

Ming Fu
Waxhaw, NC
08.2019 - 08.2021
  • Executed opening and closing duties including restocking supplies and cleaning work areas.
  • Assigned seating arrangements according to customer preferences and restaurant policies.
  • Handled incoming calls, greeting customers and providing detailed information about menu items.
  • Balanced cash register at shift's end in accordance with established procedures.
  • Managed reservations, waitlists, and special requests for large parties with efficiency.

Education

Some College (No Degree) - Marketing

Hillsborough Community College
Tampa, FL

Some College (No Degree) - Diagnostic Medical Sonography

Cape Fear Community College
Wilmington, NC

High School Diploma -

Cuthbertson High School
Waxhaw, NC
06-2021

Skills

  • Social media management
  • Content creation
  • Event planning
  • Customer service
  • Market research
  • Team collaboration
  • Influencer partnerships

References

References available upon request.

Timeline

Local Store Marketer

Walk On's Sports Bistreaux
01.2025 - Current

Front Desk Assistant

Southern Imaging Systems
08.2024 - 01.2025

Server

Walk On's Sports Bistreaux
05.2024 - Current

Restaurant Hostess

Bluewater Waterfront Grill
02.2022 - 08.2023

Restaurant Hostess

Ming Fu
08.2019 - 08.2021

Some College (No Degree) - Marketing

Hillsborough Community College

Some College (No Degree) - Diagnostic Medical Sonography

Cape Fear Community College

High School Diploma -

Cuthbertson High School