Carlie Shorts
Fort Worth,TX
Summary
Analytical and growth-oriented professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions. Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
21
21
years of professional experience
Work History
Insurance Billing Specialist
The Telos Project
Fort Worth, Texas
06.2025 - Current
- Process insurance claims through electronic billing systems and software.
- Communicate with patients to address billing inquiries, and outline payment options.
- Resolve discrepancies between invoice charges and those billed to insurance companies.
Lease Renewal Specialist
Home Partners of America-Pathlight Property
Plano, Texas
08.2023 - 03.2025
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations.
- Maintained original leases and renewal documents in digital and hardcopy formats.
- Monitored market trends to adjust rental rates and maintain competitive positioning.
Real Estate Coordinator
Cartus-Home Partners of America
Irving, Texas
09.2016 - 03.2023
- Navigated transactions and completed paperwork to finalize sales and purchases for clients.
- Trained new Real Estate Coordinators in effective communication and problem-solving techniques.
- Conducted due diligence activities to assist in the acquisitions process and ensure successful real estate investments.
Collections Account Manager
Santander Consumer USA
North Richland Hills, Texas
11.2011 - 08.2016
- Managed a diverse portfolio of accounts, ensuring timely communication, and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements with both parties.
- Identified at risk-accounts through diligent monitoring and analysis, implementing successful retention strategies to prevent churn.
Personal Banker
First Convenience Bank
Forth Worth, TX
12.2009 - 10.2011
- Deliver prompt, efficient, and friendly service to customers, encompassing cash receipt and payment processing
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
Lead Teacher
Child Care Associates
Fort Worth, Texas
10.2004 - 12.2009
- Lead Teacher responsible for implementing early childhood development by creating tasks that will allow children to thrive as they enter elementary school. Being knowledgeable of how to create age appropriate activities based on the child’s specific area of need and working with children that have learning and behavioral issues.
Education
Some College (No Degree) - Nursing/Education
Prairie View A&M University
Prairie View, TXHigh School Diploma -
Trimble Tech High School
Fort Worth, TX07-2002
Skills
- Microsoft Office Suite
- Property management
- Analytical thinking
- Customer service
- Salesforce
- Payment negotiation
- Compliance monitoring
- Account reconciliation
- Customer relationship management
- Market analysis
- Mentoring
- Revenue growth
Timeline
Insurance Billing Specialist
The Telos Project
06.2025 - Current
Lease Renewal Specialist
Home Partners of America-Pathlight Property
08.2023 - 03.2025
Real Estate Coordinator
Cartus-Home Partners of America
09.2016 - 03.2023
Collections Account Manager
Santander Consumer USA
11.2011 - 08.2016
Personal Banker
First Convenience Bank
12.2009 - 10.2011
Lead Teacher
Child Care Associates
10.2004 - 12.2009
Some College (No Degree) - Nursing/Education
Prairie View A&M University
High School Diploma -
Trimble Tech High School