Carlie Underwood
Somerset,OH
Summary
Detail oriented coordination with 2 years restoration experience handling property claims for residential, commercial, and large loss. 4 years of construction experience total. Knowledge driven and fast learning with a recent all lines license (70-20 FL). A passion for helping others and strive under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Office Processor
Holder Construction
Lancaster, OH
08.2023 - Current
- Managed commercial construction projects by working effectively with general contractors, subcontractors, and engineers.
- Handled all risk management for insurance purposes to insure all subcontractors had proper coverage to be on site.
- Insured all change orders were correct and signed by all parties for engineers.
- Processed all invoices for the job insuring budget was not being blown in areas it shouldn’t.
- Managed all pay applications to the owner to get approval and insure correctly monthly payments from owners for all labor, invoice’s, temporary employees, and any and all cost related to the job.
Administrative Assistant
Claypool Electric
Lancaster, PA
12.2022 - 07.2023
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Admin /Loss Mitigation Coordinator
Paul Davis Restoration
Worthington, OH
08.2020 - 08.2022
- Answered calls from 3rd party to accept or deny claims based on loss type and location.
- Made sure I had immediate communication with claimant upon receiving their claim to collect as much information as I could to insure the best care when technician arrived.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised multiple projects from project start through finish to insure it was ready to hand off to recon.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Responded to requests for information on materials to inquiring parties, typically the insurance adjuster.
- Photocopied, distributed and emailed documents to project managers and Estimators.
- Arranged travel and accommodation for team members and project partners.
- Input information into XactAnalysis, Symbility, Lionsbridge, and other insurance portals to insure all adjusters and other parties had real time access to project information.
- Sent all MICA reports and photo reports to the estimators upon job completion to insure they can get the estimate to insurance within a reasonable time frame.
- Assisted updating and writing fire estimates in Xactimate as the job progressed.
- Assisted in job walks along side insurance adjuster and occasionally supervisor for claims (mainly large loss commercials or fire jobs) to insure we had proper information before beginning work.
- Ran daily morning meetings with all management, coordinators, project directors, and estimators to verify job compliance.
- Accepted all claims as they came in along with calling the customer and insurance to verify we had proper understanding on what needs done and to insure technicians had the proper tools and amount of equipment when first arriving onsite.
- Creating technicians daily schedules and sending them out to jobs each morning.
- Kept organized documentation to insure nothing would be missed. Especially during surge season in winter and spring.
Administrative Assistant
Fairfield Metropolitan Housing Authority
Lancaster, OH
12.2018 - 07.2020
- Interacted well with customers to build connections and nurture relationships.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed documentation and input data into computer system to complete eligibility process and re-certifications.
- Maintained database of housing resources, landlords and management companies.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Kept case files updated, accurate and aligned with requirements.
- Alphabetically Organized case files to insure there was easy access to them when clients came in.
- Received all documentation being requested and insuring every request for documents have been turned in before deadlines.
- Sent mail and made calls to clients when deadline is approaching to insure they are aware we are in need of documention.
Education
High School Diploma -
Lancaster High School
Lancaster, OH05.2018
Skills
- Timelines and Milestones
- Employee Scheduling
- Team Meetings
- Invoicing
- Water damage restoration
- Fire Damage Restoration
- Customer Service
- Schedule Coordination
- Documenting and Recording Information
Certification
All lines license (70-20 Florida)
Timeline
Field Office Processor
Holder Construction
08.2023 - Current
Administrative Assistant
Claypool Electric
12.2022 - 07.2023
Admin /Loss Mitigation Coordinator
Paul Davis Restoration
08.2020 - 08.2022
Administrative Assistant
Fairfield Metropolitan Housing Authority
12.2018 - 07.2020
High School Diploma -
Lancaster High School