Carlie Whittaker

• Delivered proactive executive support to the CEO, anticipating needs, streamlining workflows, and managing high-volume communications with discretion and efficiency.
• Managed project expense tracking, reconciliations, and financial reporting, ensuring accuracy and compliance across budgets.
• Conducted annual cost analysis and presented strategic insights to leadership, driving a 15% reduction in overall expenses.
• Communicated with 100+ vendors, providing direction during pre-production and throughout event days.
• Cultivated and managed partner relationships, delivering weekly updates and post production recaps.
• Supported the Accounts Management team with project coordination and on-site operational execution.

• Founded and operated a boutique virtual assistant business, managing 5-8 multiple executive accounts requiring ongoing creative, operational, and administrative support.
• Supported cross-functional projects by coordinating timelines, deliverables, and communication between executives, vendors, and creative teams to ensure smooth execution.
• Oversaw logistics of 4 virtual and in-person events, managing scheduling, vendor coordination, and run-of-show details to keep initiatives on track.
• Implemented and maintained structured systems for calendars, travel, and client databases, increasing organization, accuracy, and workflow efficiency by 50%.

• Monitored and analyzed key performance metrics to optimize content and social media advertising strategies, leading to a 30% improvement in overall social media effectiveness and a 25% increase in website traffic driven by social platforms.
• Skillfully handled a queue of more than 100 customer complaints and daily inquiries in Salesforce, ensuring timely customer satisfaction.
• Produced daily consumer reports highlighting trends and social media insights to inform decision-making and strategy.
• Successfully managed and engaged with an extensive audience of 400,000+ followers across various platforms, including Sprout Social, X (Twitter), Instagram, TikTok, and Facebook.
• Acted as the primary point of contact for customers, local councils, and the GSUSA national office via phone and social media, effectively resolving emerging issues with precision and promptness.

• Spearheaded the development and implementation of volunteer retention programs, resulting in a 35% increase in

engagement and commitment.

• Developed individualized learning plans tailored to student needs, promoting engagement and progress.
• Successfully oversaw a diverse team of 100+ volunteers and students, ensuring their seamless integration into projects.
• Collaborated with educators to identify challenges faced by students, implementing strategies to address them effectively.
• Conducted comprehensive recruitment training for an extensive group of over 130 volunteers, equipping them with the skills

and knowledge necessary to effectively support each student.