Carliece E Hardy
Chesapeake,VA
Summary
I am able to collaborate and generate workable solutions to deficiencies and provide sound resolutions to customer concerns and complaints, as a result of having over five years in both logistics operations and customer service relations. Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
8
8
years of professional experience
Work History
Customer Support Representative
Macron
01.2019 - Current
- Completes and signs shipping reports
- Performs other duties as assigned
- Uses Microsoft Word, Excel, Office, and PowerPoint
- Answers the telephone for customers and help them with various needs that they may have
- Make sure tasks are completed daily and in a timely manner
- Tracks Orders that are received off of the loading truck
- Makes reports when needed
Retail Sales Associate
Ross Dress for Less
06.2016 - Current
- Utilize initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems, and unfamiliar situations not covered by instructions to the supervisor for decision or help
- Demonstrates courtesy, respect, friendliness, and professionalism always
- Always provides prompt and efficient response to customer needs
- Understands Customer Service as a number one priority and responds to Customer Service calls immediately
- Assist customers in any way necessary - register-trained, assist customers with merchandise, answers customer questions in a polite and knowledgeable manner
- Takes accurate markdowns, counts and inventories as scheduled
- Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards
- This includes processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards, merchandising all items to the Sales floor Presentation Guide and maintaining merchandise/brand name familiarity within departments to assist customers
- Performs daily recovery and light cleaning tasks to ensure a neat, clean and organized store
- Greets all customers with a smile and 'hello' throughout the store as well as saying 'thank you' with every register transaction
- Processes register transactions following company best practices and meeting productivity standards
- Understands all Customer Service programs and Best Practices including the primary Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service
Education
Associate of Science - Computer Science
Tidewater Community College
Norfolk, VA12.2025
Skills
- Customer Success Management
- Complaint Handling
- Report Generation
- Data Management
Activities
Performed work at several local Homeless Shelters., Volunteer Patient Support Advocate at Oak Wood Assisted Living Facility, Volunteer Youth Mentor at The HER Shelter (for Battered Women), Volunteer Youth Counselor at The Dwelling Place, Greeter at New Life Church, Chesapeake, VA
Timeline
Customer Support Representative
Macron
01.2019 - Current
Retail Sales Associate
Ross Dress for Less
06.2016 - Current
Associate of Science - Computer Science
Tidewater Community College
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