Carlina Pichardo
Celebration,FL
Summary
Currently Warehouse Manager at Mystic Dunes, Hilton Vacation Club, Leadership and planning abilities developed over 5 years career. Motivated to improve and control daily operations for company success. Driven by productivity improvements through strategic approaches of day-to-day needs and project requirements.
Respect and honesty are the most important elements of my work ethic and principals.
Positive, estructure and analytic thinker.
Responsibility and communication at work is the number one virtue to succeed in the work environment and achieve goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Hilton Vacation Club, Mystic Dunes
Celebration, FL
01.2024 - Current
- Analyzed inventory needed for resort daily operations from availability reports to identify items/room amenities.
- Established procedures for receiving, storing, handling resort inventory.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Communicated regularly with other departments regarding supply chain activities.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Purchasing and Logistics planning and organization.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Managed day-to-day logistics operations, overseeing personnel tasks.
Front Office Manager
Hilton Vacation Club Mystic Dunes
Kissimmee, FL
03.2019 - 01.2024
- Daily operations
- Manage and controlling day by day Guest arrivals and In-house guests.
- Managing Team delegating daily tasks.
- Completing managers daily task in timely matter and resolving guest issues.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Organizing monthly or yearly team events.
Night Auditor
Diamond Resorts
Kissimmee, FL
08.2017 - 03.2019
- Assisted hotel guests with check in and out procedures courteously.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, Activities hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Completed nightly updates to hotel rates and individual room charges.
- Ran end-of-day computer functions and closed out reports, submitting details to Front office Manager for review.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Marketing Director
World Financial Group
Kissimmee, FL
03.2014 - 04.2018
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Communicated with clients to understand needs and identify best policies for each case.
- Offered policy guidance and management to promote asset protection.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Planned and produced highly effective experiential marketing events.
- Developed and implemented digital marketing plans , social media platforms and video campaigns. trainings on site and meetings.
- Advertised and promoted open positions using social media and digital marketing procedures.
QA - Administrator Assistant
Orange Lake Resorts
Kissimmee, FL
06.2010 - 03.2014
- Directed customer communication to appropriate department personnel.
- Coordinated appointments, meetings and conferences.
- Managed inventory to ensure all supplies were in stock and within budget.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Trained and led staff on proper QA standards.
- Prepared and analyzed internal and external quality reports for management staff review.
- Prepared and prioritized calendars and correspondence.
Education
Computer Support Technician -
Florida Technical College
Orlando, FL2009
GED -
Orlando Christian Academy
Orlando, FL2007
Skills
- Work Planning and Prioritization
- Organization and detail oriented
- Analyzed and Solve problems
- Word, Excel & Outlook efficient
- Time management
- Training and Development
- Team Building & Leadership
- File and Data Retrieval Systems
- Administrative Skills
- Hospitality Services relations
Certification
- Forklift Operator Certified I, IV, V
- CPR certified
- Licensed Life insurance and Annuities - 2014
- Customer service 101
- Leadership and Entrepreneurship tool
- Basic Class of Graphic Designer
References
- Ohan Serpekian - 321.231.8517
- David Martella - 407.793.2121
- Charity Bishop - 407.488.0682
Timeline
Warehouse Manager
Hilton Vacation Club, Mystic Dunes
01.2024 - Current
Front Office Manager
Hilton Vacation Club Mystic Dunes
03.2019 - 01.2024
Night Auditor
Diamond Resorts
08.2017 - 03.2019
Marketing Director
World Financial Group
03.2014 - 04.2018
QA - Administrator Assistant
Orange Lake Resorts
06.2010 - 03.2014
Computer Support Technician -
Florida Technical College
GED -
Orlando Christian Academy
- Forklift Operator Certified I, IV, V
- CPR certified
- Licensed Life insurance and Annuities - 2014
- Customer service 101
- Leadership and Entrepreneurship tool
- Basic Class of Graphic Designer
Similar Profiles
Ibyana NelsonIbyana Nelson
Front Desk Agent at A Hilton Vacation Club, Cypress PointeFront Desk Agent at A Hilton Vacation Club, Cypress Pointe
Kenoni BrownKenoni Brown
Night Audit/Front Desk Agent at Hilton Vacation Club Scottsdale Villa MirageNight Audit/Front Desk Agent at Hilton Vacation Club Scottsdale Villa Mirage
Daimion GoldsmithDaimion Goldsmith
Housekeeping Supervisor at Mystic Dunes Resort & GolfHousekeeping Supervisor at Mystic Dunes Resort & Golf