Customer Service Manager
Brass Ring LLC
Carlinda Chamberlain
Las Vegas,NV
Summary
Dynamic Customer Service Manager with extensive experience at Brass Ring LLC, excelling in complaint resolution and customer relations. Proven track record in training and mentoring staff, enhancing team performance, and maintaining high service standards. Skilled in CRM and adept at conflict resolution, fostering strong relationships with clients and colleagues alike.
Work History
Customer Service Manager
Amalgamated Funding LLC
Education
Consumer Studies - Economics
University of Massachusetts, Amherst
Amherst, MASkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Excellent time management skills
- Decision-making
- Training and mentoring
- Time management
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Customer relationship management (CRM)
- Conflict resolution techniques
- Relationship building
- Exceptional telephone etiquette
- Handling escalations
- Call center management
- Staff training
United States Army Veteran Honorable Discharge
United States Army Veteran
Honorable Discharge
Timeline
Customer Service Manager
Brass Ring LLC
Customer Service Manager
Amalgamated Funding LLC
Consumer Studies - Economics
University of Massachusetts, Amherst