Summary
Work History
Education
Skills
United States Army Veteran Honorable Discharge
Timeline
Generic

Carlinda Chamberlain

Las Vegas,NV

Summary

Dynamic Customer Service Manager with extensive experience at Brass Ring LLC, excelling in complaint resolution and customer relations. Proven track record in training and mentoring staff, enhancing team performance, and maintaining high service standards. Skilled in CRM and adept at conflict resolution, fostering strong relationships with clients and colleagues alike.

Work History

Customer Service Manager

Brass Ring LLC

Customer Service Manager

Amalgamated Funding LLC

Education

Consumer Studies - Economics

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Excellent time management skills
  • Decision-making
  • Training and mentoring
  • Time management
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Customer relationship management (CRM)
  • Conflict resolution techniques
  • Relationship building
  • Exceptional telephone etiquette
  • Handling escalations
  • Call center management
  • Staff training

United States Army Veteran Honorable Discharge

United States Army Veteran

Honorable Discharge

Timeline

Customer Service Manager

Brass Ring LLC

Customer Service Manager

Amalgamated Funding LLC

Consumer Studies - Economics

University of Massachusetts, Amherst
Carlinda Chamberlain