Carline Giorgianni
Highland Falls
Summary
Supported branch operations by maintaining high production levels, ranking in top 10 percent at Key Bank. Assisted in supervising bank operations with over 25 years of experience in sales across various roles. Engaged with local business communities through membership in Mount Kisco and Westchester Hispanic Chamber of Commerce. Contributed to community development by organizing events and fostering small business growth through daily prospecting via in-person, phone, or virtual meetings. Aided in delivering exceptional results in sales, branch management, and client service. Collaborated with staff to enhance interpersonal and problem-solving skills, ensuring smooth banking operations. Guided staff and customers in understanding banking products and policies to meet their needs effectively.
Demonstrated proficiency in MS Office Suite, including Word, Excel, Outlook, PowerPoint, Lotus Notes, Salesforce, and CRM systems.
Overview
24
24
years of professional experience
Work History
Branch Manager
Key Bank, NA
Mount Kisco, NY 10549
12.2021 - Current
- Achieved consistent high-level success in branch management within banking sector.
- Progressed through multiple roles with escalating responsibilities in bank operations.
- Delivered outstanding client service by implementing strategic leadership initiatives.
- Utilized strong communication and evaluation skills to enhance issue resolution and ensure seamless banking operations.
- Facilitated coaching sessions for staff and customers on banking products and policies to enhance understanding and application.
- Demonstrated expertise in MS Office tools, including Word, Excel, Outlook, and PowerPoint.
- Demonstrated flexibility in relocating to various locations, including Rockland, Westchester, Orange, Putnam, and Ulster counties, NY.
- Formulated and executed sales strategies to drive branch objectives and surpass performance expectations.
- Conducted regular performance evaluations and feedback sessions to enhance team skills and knowledge development.
- Partnered with senior leadership to drive strategic planning initiatives that align branch objectives with corporate goals.
- Facilitated regular training sessions to enhance staff competency and drive productivity across branch operations.
- Cultivated strong relationships with key clients to secure long-term partnerships.
- Elevated customer satisfaction ratings through proactive service quality enhancements and timely issue resolution.
Personal Banker
Key Bank, NA
Cortlandt Manor, NY, USA
10.2016 - 01.2019
- Honored with the prestigious Signature Circle award from Key Bank.
- Awarded with a distinction for exemplary sales performance during the second quarter in 2024.
- Achieved certification in the Leadership Program (LEAP).
- Achieved quarterly targets to drive branch revenue growth.
Relationship Banker
FIRST NIAGARA BANK, N.A
Mount Kisco, NY, USA
05.2012 - 12.2016
- Listed within the elite group of top 25 organizations across America.
- Banks by assets with a market capitalization of $3.1 billion
- Well over $22 billion in loans
- First Niagara is a risk management among 50 insurance companies within 4 U.S
- States
- Significantly expanded client base through persistent outreach and strategic networking.
- Supervised training and motivated Branch staff of 3 Tellers to successfully help achieve branch goals
- Identified sales opportunities for the branch by working on every lead captured from prospecting and referrals by the company
- Oversaw preparation and closing activities for an HSBC Branch in Newburgh with a team of 5.
- Played a key role in successfully converting banking systems at Highland Falls Branch.
- Sustained a positive attitude, ownership problems, solving delicate customer issues while consistently meeting sales goals and deepening customer relationships
- Consistently recognized for leading the Company Brand, being positive and helped quarterly increase branch revenue and rank
- Senior Teller opened and closed the branch
- One of the top 25 U.S
- Banks by assets with a market capitalization of $3.1 billion
- Well over $22 billion in loans
- First Niagara is a risk management among 50 insurance companies within 4 U.S
- States
Bank Teller Supervisor
HSBC BANK, USA, N.A
Highland Falls, NY, USA
05.2002 - 05.2012
- Maintained the vault and associated security procedures
- Mentored five associates on bank products and policies.
- Opened new accounts and handled account maintenance
- Organized and removed old files at the branch for too long and prepared them for forwarding to Iron Mountain for archive
- Executed a branch cash limit to prevent it from being over branch cash limits
- Prepared quarterly documents for Iron Mountain
- Followed bank policies and procedures and applied high accuracy to process customer transactions promptly
- Provided training and welcomed new employees
- Coordinated workflow
- Conducted monthly and bimonthly audits for review by the Branch Manager
- Prospected new customers and maintained current clients with new bank policies and products
- Selected by District Manager for leaving Company brand and mentor
Education
Business Administration
Center For Financial Training Online Campus
04.2014
Associate Of Business Administration - Office Management
Stevens-Henager College
Salt Lake City, UT10.2012
Skills
- Leveraged MS Office Suite to optimize document creation and streamline data management processes
- Performed comprehensive word processing tasks to elevate document quality
- Assisted teams in leveraging Excel for data analysis and reporting Supported project managers in monitoring project timelines and deliverables Aided in organizing data to facilitate better decision-making
- Oversaw Outlook calendar management to streamline scheduling and improve time efficiency
- Assisted in developing engaging presentations using PowerPoint Supported team members in creating visual aids for meetings Helped organize content for clear communication
- Assisted users in navigating Lotus Notes for effective communication and collaboration Supported team members in utilizing Lotus Notes features to improve productivity Provided troubleshooting assistance to resolve common issues within Lotus Notes
- Assisted teams in leveraging Salesforce for effective customer relationship management Supported data entry and record maintenance to promote accuracy Aided in troubleshooting user issues to improve system performance
- Assisted teams in building strong customer relationships Supported data entry and upkeep of CRM systems Aided in resolving customer inquiries and issues efficiently
Additional Information
Community involvement member of Key4Woman to deliver a platform for network for local Businesses and Financial Literacy Education through Key@Work and MoneyMe&Key
Languages
Creole
Native or Bilingual
French
Native or Bilingual
https://www.linkedin.com/in/carline-giorgianni-43269422a
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Timeline
Branch Manager
Key Bank, NA
12.2021 - Current
Personal Banker
Key Bank, NA
10.2016 - 01.2019
Relationship Banker
FIRST NIAGARA BANK, N.A
05.2012 - 12.2016
Bank Teller Supervisor
HSBC BANK, USA, N.A
05.2002 - 05.2012
Business Administration
Center For Financial Training Online Campus
Associate Of Business Administration - Office Management
Stevens-Henager College