Hi, I’m
Carline Willoughby
Burlington,KY
Summary
Dynamic and reliable professional with a proven track record at Peecox Inc., adept at managing high customer volumes and maintaining strong relationships with clientele. Excelled in multitasking and customer service, ensuring seamless operations and exceptional guest experiences. Skilled in ABC regulations and fostering a team-oriented environment. Demonstrated ability to train staff and efficiently handle financial transactions, contributing to the establishment's success.
Overview
21
years of professional experience
1
Certification
Work History
Peecox Inc.
Bartender
11.2014 - 09.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Ocharley's
Server
01.2004 - 10.2014
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Gateway Community CollegeEdgewood, KY
from Health Information Technology
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Hospitality and guest service
- Fast learner
- Courteous
- ABC regulations
- Safe serving practices
- Basic accounting
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol - National Restaurant Association.
Timeline
Bartender
Peecox Inc.
11.2014 - 09.2024
Server
Ocharley's
01.2004 - 10.2014
Gateway Community College
from Health Information Technology
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