Carlisa C. Grant
Emporia,VA
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Administrative Assistant
Bon Secours Southside Medical Center Rehabilitation
11.2024 - Current
- Managed scheduling for multiple departments, ensuring seamless coordination of patient appointments and staff availability.
- Streamlined office procedures, improving workflow efficiency and reducing processing times for patient documentation.
- Maintained accurate records using electronic health record (EHR) systems, enhancing data integrity and accessibility.
- Assisted in onboarding new administrative staff, providing training on office protocols and software applications.
- Coordinated communication between healthcare providers and patients, fostering positive relationships and improving service delivery.
- Verified insurance eligibility and benefits for patients, ensuring accurate data entry and compliance with regulations.
- Utilized electronic health record systems to maintain up-to-date patient insurance documentation and status.
- Communicated effectively with healthcare providers to resolve discrepancies in patient insurance information.
Production Supervisor
Boar’s Head
03.2022 - 09.2024
- Coordinated daily objectives for department, ensuring alignment with overall production goals.
- Train lead persons in all job requirements including supervisory responsibilities
- Ensure that all employees in the department are trained and understand the process
- Collaborated with management and employees on departmental issues, recommending changes to enhance work practices and improve standards.
- Compiled data reports for management review.
- Documented procedures for addressing departmental deficiencies.
- Completed daily timesheets and managed employee time-off requests.
- Executed disciplinary actions for department employees in collaboration with Human Resources, ensuring compliance with company policies.
- Represents department at company meetings, functions, and/or activities.
Office Manager
Advanced Total Health Clinic (Chiropractic Works)
03.2018 - 08.2021
- Bill patients with balances and submit for collections.
- Ensure that all payable charges are paid in a timely manner and any denied payable charges are corrected and paid.
- Ensure staff are fully trained and assisting in the growth of the clinic.
- Ensure office is in compliance with OSHA regulations along with local state and federal regulations
- Ensure that all payable charges are paid in a timely manner and denied payable charges are corrected and paid.
- Developed training materials and performance management programs to clarify job responsibilities for employees.
- Managed HR activities, including staffing, compensation, records management, payroll, and employee relations.
- Controlling patient care plans in order to ensure that the follow doctors' recommended treatment plans
- Schedule, plan, and execute patient events and staff out of state training seminars
- Develop training materials and performance management programs to help ensure employees understand their job responsibilities
- Controlling patient care plans in order to ensure that the follow doctors recommended treatment plans
- Administer chiropractic and physical therapy treatments on patients within guidelines of a chiropractic assistant license following Doctor’s individualized recommended care plans
- Knowledge and Navigation of the EHR system
- Knowledge and Navigation of the Platinum System
- Demonstrated proficiency in Google and Microsoft applications for various tasks.
Sergeant
United States Army Reserves
06.2009 - 06.2021
- Protect and defend United States of America
- Trained extensively in warrior tasks and drills during rigorous exercises
- Conduct Combat training
- Established Field Laundry and Shower systems to support operational needs
- Maintain soldier readiness
- Diagnosed and corrected malfunctions to ensure reliable system operation
- Conducted combat training sessions to prepare soldiers for real-world scenarios
- Correct malfunctions in order to run systems efficiently
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Army Achievement Medal
- Army Reserve Components Achievement Medal (2x)
- Certificate Of Achievement(10x)
- Certificate Of Appreciation(12x)
- Combatives Level 1 Certified
- Army Commendation Medal
- Family Readiness Group Liaison
- Urinalysis Prevention Leader
Education
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA05.2027
High School Diploma -
Greensville County High School
Emporia, VA06.2007
Skills
- Patient scheduling
- Customer service
- Data entry
- Computer skills
- Microsoft Word, Excel, and PowerPoint
- Mentorship
- Motivational skills
- Team management
- Academic advising
- Problem-solving
- Peer counseling
- Administration, Student, and Peer Support
Certification
- Licensed Chiropractic Assistant (March 2023)
- BLS Provider(CPR)
- Certified Youth Sports Coach, Cheerleading
- Safety & Sports Aid certification
Timeline
Administrative Assistant
Bon Secours Southside Medical Center Rehabilitation
11.2024 - Current
Production Supervisor
Boar’s Head
03.2022 - 09.2024
Office Manager
Advanced Total Health Clinic (Chiropractic Works)
03.2018 - 08.2021
Sergeant
United States Army Reserves
06.2009 - 06.2021
Bachelor of Arts - Psychology
Norfolk State University
High School Diploma -
Greensville County High School