Carlisa Mitchell
Shreveport,LA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2025
2025
years of post-secondary education
Work History
Guest Service Representative
TownePlace Suites by Marriott
Bossier City, Louisiana
03.2025 - Current
- I check in and Check out guest.
- Greet people
- answer the phone
- make reservations
- Greeted guests warmly at front desk and checked them into rooms.
- Assisted guests with inquiries and provided information about hotel services.
- Managed reservations using hotel management software efficiently.
- Handled guest complaints and resolved issues in a timely manner.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Processed payments and maintained accurate cash drawer records daily.
- Conducted routine audits of guest accounts for accuracy and compliance.
Education
Gender Studies
Southern University At Shreveport
Shreveport, LA 09.2024 - 06.2025
Northwood High School
Shreveport, LASkills
- Hotel management software
- Reservation management
- Guest relations
- Payment processing
Accomplishments
- All state award
- All district awards
- All city awards
- All metro
- Played college basketball
Timeline
Guest Service Representative
TownePlace Suites by Marriott
03.2025 - Current
Gender Studies
Southern University At Shreveport
09.2024 - 06.2025
Northwood High School