Laci
Palmer,TX
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
11
11
years of professional experience
Work History
Guest Service Associate
Comfort Suites Hotel
Waxahachie, Texas
09.2015 - 04.2026
- Greeted guests warmly and provided assistance with check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Managed reservations using hotel management software efficiently and accurately.
- Processed payments and maintained accurate cash handling procedures daily.
- Assisted guests with luggage and provided information about local attractions.
- Conducted regular inspections of public areas to ensure cleanliness and safety standards.
- Collaborated with team members to enhance service delivery and guest experiences.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Developed strong relationships with repeat customers through positive interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Welcomed large volume of guests and improved overall customer service.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Collaborated with other departments to provide an excellent guest experience.
- Tracked inventory of supplies needed for the front desk area such as stationery, brochures, maps.
- Assisted guests with luggage storage or retrieval needs.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Greeted guests upon arrival and checked them in to their accommodations.
- Processed payments for guest stays and other services rendered.
- Coordinated with housekeeping staff regarding room status changes throughout the day.
Education
GED
Waxahachie, TexasSkills
- Hotel management software
- Reservation systems
- Payment processing
- Customer relations
- Inventory management
Timeline
Guest Service Associate
Comfort Suites Hotel
09.2015 - 04.2026
GED