Summary
Overview
Work History
Education
Skills
Timeline
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Carlisa Smith

Columbia,SC

Summary

Dynamic professional with a proven track record, excelling in database management and customer service. Demonstrated expertise in data analysis and problem-solving, leading to streamlined workflows and enhanced customer loyalty. Skilled in teamwork and communication, adept at multitasking and maintaining confidentiality. Achieved significant improvements in data accuracy and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Data Entry Coordinator

Sedgwick
01.2022 - Current
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Optimized data storage by categorizing records according to established procedures and guidelines.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
  • Managed sensitive information with utmost discretion, maintaining confidentiality at all
  • Assisted in the implementation of a new database system, resulting in streamlined workflows and increased accuracy.

Customer Service Representative

Teleperformance USA
03.2018 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Eau Claire High School
05.2011

Skills

  • Customer service focus
  • Teamwork orientation
  • Database management expertise
  • Strong analytical skills
  • MS Office Suite
  • Data Analysis
  • Documentation and control
  • Communication Skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Financial Analysis

Timeline

Data Entry Coordinator

Sedgwick
01.2022 - Current

Customer Service Representative

Teleperformance USA
03.2018 - 01.2022

High School Diploma -

Eau Claire High School

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Carlisa Smith