Carlisha Griffin
Gainesville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
The Village Retirement Community
Gainesville , FL
12.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
Dispatcher
GFL Environmental
01.2019 - 09.2023
- Communicated with drivers and personnel to coordinate timely service schedules.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles.
- Maintained professional relationship with customers, city and county personnel and drivers to increase trust, reliability and rapport.
Medical Transportation Driver
Right Path Transport
03.2015 - 08.2019
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Assembly Line Machine Operator
Bear Archery
05.2013 - 01.2015
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
High School Diploma -
Eastside High School
Gainesville, FLSkills
- Prioritizing Calls
- Microsoft Dynamics
- Scheduling Software
- Microsoft Excel
- Customer Relationship Management
- Microsoft Word
- Training New Hires
- Customer Service
- Operation Monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nursing Assistant
The Village Retirement Community
12.2023 - Current
Dispatcher
GFL Environmental
01.2019 - 09.2023
Medical Transportation Driver
Right Path Transport
03.2015 - 08.2019
Assembly Line Machine Operator
Bear Archery
05.2013 - 01.2015
High School Diploma -
Eastside High School
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