Carlita Glass
Columbus,OH
Summary
Proven expertise in HIPAA compliance and patient service excellence, demonstrated across roles at Columbus Oncology & Hematology. Skilled in insurance verification and fostering patient trust, I excel in multitasking and problem-solving, ensuring efficient clinic operations. Achieved a significant improvement in patient satisfaction through empathetic engagement and meticulous record management.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Columbus Oncology & Hematology
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medical Receptionist
Northeast Dermatology And Cosmetic Surgery Cente
06.2023 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Columbus Metropolitan Obstetrics & Gynecology
12.2007 - 06.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Diploma - All Major
Eastmoor HS
Columbus, OH06.1990
Hospitality & Tourism
Northeast Career Center
Columbus, OH06.1990
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Insurance verifying
- Patient confidentiality
- Payment Collection
- Scheduling appointments
- Patient greeting
- Office Administration
- Problem-Solving
- Multitasking and Organization
- Money Handling
- Medical Terminology
- Patient check-in
- Payment Processing
- Fee Collection
Timeline
Medical Receptionist
Northeast Dermatology And Cosmetic Surgery Cente
06.2023 - 04.2024
Medical Receptionist
Columbus Metropolitan Obstetrics & Gynecology
12.2007 - 06.2023
Patient Service Representative
Columbus Oncology & Hematology
Diploma - All Major
Eastmoor HS
Hospitality & Tourism
Northeast Career Center
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