Carl Jordan Cave

• Collaborated with insurance companies and healthcare providers to verify coverage, follow up on claims and outstanding balances, and resolve billing discrepancies while maintaining patient confidentiality.
• Assisted patients with billing inquiries by explaining account balances and payment options, resolving concerns, and providing professional customer service.
• Managed patient accounts by reviewing medical bills, processing payments, and updating account information to maintain accurate and up-to-date billing records.

Special Projects

• AR Cleanup Projects — Reviewed outstanding accounts receivable, researched aging balances, identified discrepancies, and corrected billing issues to improve account accuracy.
• Write-Off Projects — Reviewed accounts for write-off eligibility, verified supporting documentation and account history, and processed adjustments in accordance with company policies.
• Coding Projects — Reviewed billing and coding information for accuracy, identified discrepancies, and worked with appropriate teams to correct errors and improve claim and account accuracy.

Core Strengths

• Analytical Problem-Solving — Identify trends and patterns within accounts, uncover underlying issues, and develop creative and effective solutions for complex billing and patient account matters.
• Attention to Detail — Thoroughly review account, billing, insurance, and coding information to ensure accuracy and resolve discrepancies.
• Communication & Collaboration — Communicate clearly and professionally with patients, insurance companies, healthcare providers, and team members while working effectively in a team environment.
• Initiative & Adaptability — Take on special projects, adapt to changing priorities, and find efficient ways to resolve challenging accounts and improve processes.

• Led youth fitness department in developing inclusive programs that enhance basic skills and performance across all levels.
• Coached basketball and soccer teams, fostering teamwork and skill development among young athletes.

• Oversaw daily operations and resolved issues to maintain seamless restaurant functionality.
• Created employee schedules and managed staff to keep operations running smoothly.
• Supported kitchen staff during busy hours to enhance service efficiency and meet customer needs.
• Managed cash register, assisted customers, organized supplies, and maintained cleanliness to ensure a welcoming environment.

• Maintained order in the park and gym, managed front office activities, and supported coaching efforts for the park league.

• Operated MediaShout, projectors, and audio equipment to manage presentations and mix music for the praise team during services.
• Directed service programs, coordinated transitions, and troubleshot technical issues to ensure smooth services.