Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rae-Kel N. Moore

Macomb

Summary

Dynamic customer service professional with a proven track record at JMA, adept at enhancing customer satisfaction through expert communication and problem resolution. Skilled in multitasking and fostering team collaboration, I maintain confidentiality while driving service improvements and promoting product awareness. Recognized for adaptability and commitment to quality in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

JMA
Macomb
08.2021 - Current
  • Addressed customer needs by providing prompt support and information.
    Resolved complaints and answered product-related inquiries efficiently.
    Processed customer orders to ensure timely delivery.
    Collected feedback to drive enhancements in services and offerings.
    Promoted JMA's products to increase awareness and customer interest.

Customer Service Representative

Peckham Inc.
Lansing
03.2015 - 11.2019
  • Facilitated accurate communication of acquisition details to customers.
  • Ensured adherence to policies and procedures throughout application processes.
  • Mentored team members on job performance and best practices.
  • Led weekly team meetings, developing agendas to drive discussions.

General Sales Clerk

Goodwill Industries
Lansing
08.2014 - 04.2015
  • Greeted and assisted customers with compassion and professionalism.
  • Processed cash and credit card sales efficiently.
  • Stocked donated goods to maintain inventory organization.

Quality Control Inspector

Ryder Logistics
Lansing
01.2007 - 06.2014
  • Inspected, cleaned, and sequenced parts for shipping to ensure quality standards.
  • Collaborated with Quality Assurance to address concerns regarding questionable parts.
  • Fostered strong communication and interpersonal skills within the team.

Education

Associate of Arts - general education requirements

Lansing Community College
Lansing
06.2015

Skills

  • Expert customer service
  • Confidentiality maintenance
  • Diversity competence
  • Adaptability to customer demands
  • Multitasking proficiency
  • Independent work capability
  • Team collaboration skills
  • Department of State security clearance

Timeline

Customer Service Representative

JMA
08.2021 - Current

Customer Service Representative

Peckham Inc.
03.2015 - 11.2019

General Sales Clerk

Goodwill Industries
08.2014 - 04.2015

Quality Control Inspector

Ryder Logistics
01.2007 - 06.2014

Associate of Arts - general education requirements

Lansing Community College

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