Carllyn Sims
Memphis,TN
Summary
Experienced in providing customer service, effectively addressing inquiries and resolving complaints to enhance client satisfaction. Demonstrated ability to collaborate with various departments to ensure seamless service delivery, maintaining organized records of interactions for future reference. Developed strong relationships with clients through attentive support and personalized assistance, contributing to a positive service environment. Proven skills in conflict resolution and effective communication, essential for supporting individuals in daily activities as a caregiver.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
Memphis
01.2021 - 11.2024
- Provided customer service to all guests, including resolving complaints and answering questions.
- Collaborated with other departments to provide excellent customer service.
- Organized backroom stock and maintained a neat and orderly work environment.
- Processed returns according to company policies and procedures.
- Tracked shipments using online tools and updated records accordingly.
- Cross-trained team members on various tasks within the department.
Customer Service Representative
Family Dollars
Memphis
10.2020 - 01.2021
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caregiver
HarborChase
Memphis, TN
09.2019 - 06.2020
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Accompanied clients to social events such as movies or plays.
- Educated families about available resources for home health care services in the local community.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support to clients during difficult times.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Education
CNA Training - CNA
Right At Home
Memphis, TN06-2019
High School Diploma -
Whitney Young High School
Los Angeles, CA06-2000
Skills
- Customer service
- Conflict resolution
- Inventory management
- Return processing
- Team collaboration
- Cross-training
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Relationship building
- Organizational skills
- Loading and unloading
- Shipping procedures
- Warehouse safety
- Barcode scanning
- Workplace organization
Timeline
FC Associate
Amazon
01.2021 - 11.2024
Customer Service Representative
Family Dollars
10.2020 - 01.2021
Caregiver
HarborChase
09.2019 - 06.2020
CNA Training - CNA
Right At Home
High School Diploma -
Whitney Young High School
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