Carl M Denman
Willis
Summary
Dynamic professional with extensive experience in software development and technical support. Skilled in database management and network troubleshooting, contributing to enhanced system performance and customer satisfaction. Seeking to leverage expertise to drive operational efficiency.
Overview
37
37
years of professional experience
Work History
Business Technologist
Consolidated Communications
Willis
03.2022 - Current
- Utilized technology to detect and address challenges, advancing process development
- Implemented network troubleshooting procedures to resolve technical issues promptly.
- Engaged with customers to address inquiries and provide technical support solutions.
- Evaluated new technology options in order optimize existing systems architecture design.
- Developed scripts that automated manual tasks thus improving efficiency.
Software Engineer
Consolidated Communications
Willis
05.2013 - 03.2022
- Developed software solutions for communication services and infrastructure.
- Collaborated with cross-functional teams to enhance system functionalities.
- Troubleshot system issues and provided effective resolutions in real-time.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Utilized version control tools to manage source codes across multiple projects.
- Integrated third-party APIs and services to enhance software functionality and interoperability.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Oracle DBA Manager
Consolidated Communications
Lufkin
10.1988 - 05.2013
- Administered Oracle database environments for optimal performance and reliability.
- Implemented backup and recovery strategies to safeguard critical data systems.
- Monitored database health and resolved performance issues proactively.
- Configured user access controls to ensure data security and compliance.
- Collaborated with development teams on database design and optimization projects.
- Conducted regular system audits to maintain data integrity and availability.
- Applied security patches to upgrade the database version or fix security vulnerabilities.
- Automated daily DBA tasks using shell scripting and cron jobs.
- Implemented high availability solutions such as Oracle Data Guard, Streams replication, GoldenGate.
- Developed backup strategies using RMAN to ensure data protection and recovery.
- Used OEM for monitoring, diagnosing and resolving problems quickly.
- Configured network components such as listeners, tnsnames.
- Coordinated with vendors in resolving hardware related issues like memory upgrades, disk replacement .
- Worked closely with Application teams in identifying and fixing application related issues due to inefficient SQL queries .
- Implemented physical database design including tablespaces, storage optimization and partitioning.
- Provided technical support during project implementations by troubleshooting complex production issues .
- Created PL and SQL procedures and functions for automating day-to-day operations of the organization's systems.
- Involved in capacity planning activities by analyzing current usage patterns and predicting future growth trends .
- Installed, configured and administered Oracle 10g, 11g databases on Linux, Unix platforms.
- Migrated databases from one platform to another using tools like export and import, datapump.
- Maintained working knowledge of programming languages and technical documentation.
Education
Bachelor of Science - Computer And Information Sciences
Stephen F. Austin State University
Nacogdoches, TX05-1988
Skills
- Network troubleshooting
- Software development
- Database management
- System optimization
- Technical support
- Customer relationship management
Timeline
Business Technologist
Consolidated Communications
03.2022 - Current
Software Engineer
Consolidated Communications
05.2013 - 03.2022
Oracle DBA Manager
Consolidated Communications
10.1988 - 05.2013
Bachelor of Science - Computer And Information Sciences
Stephen F. Austin State University