CARLO DABU
ABUDHABI,UAE
Summary
Proficient customer service representative with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wamart Supercenter
Woodbridge, VA
05.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Wegmans Food Markets, Inc
Woodbridge, VA
01.2017 - 04.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Barista
Starbucks
Woodbridge, VA
07.2018 - 02.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Assistant Cook
Chipotle Restaurant
Woodbridge, VA
05.2017 - 01.2020
- Distributed food during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked with chef to prepare daily food specials and other supplies.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Education
GED -
DEPARTMENT oF EDUCATION
PHILIPPINESSkills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Excellent Attention to Detail
- Time Management
- Establishing and Maintaining Customer Relationships
Timeline
Customer Service Representative
Wamart Supercenter
05.2021 - 11.2021
Barista
Starbucks
07.2018 - 02.2021
Assistant Cook
Chipotle Restaurant
05.2017 - 01.2020
Customer Service Representative
Wegmans Food Markets, Inc
01.2017 - 04.2021
GED -
DEPARTMENT oF EDUCATION
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