Carlo Lomas
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Professional with experience in online grocery industry. Skilled in inventory management, order processing, and customer service. Strong focus on team collaboration and adaptability to changing needs. Consistently reliable and results-driven, ensuring accurate and timely fulfillment of orders.
Knowledgeable Electronics Associate skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Energetic and personable individual with knack for understanding customer needs and providing excellent service. Possesses foundational knowledge of electronics and adept at communicating technical specifications and features. Committed to driving sales and ensuring customer satisfaction through informed recommendations and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
04.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Electronics Sales Associate
Walmart
06.2020 - 03.2023
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelors in Software Engineering - Software Engineering
The University of Texas At Dallas
Richardson, TX05-2026
High School Diploma -
Booker T. Washington HSPVA
Dallas, TX05-2020
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Efficient packing
- Shelf stocking
- Online order tracking
- Data entry proficiency
- Adaptability to change
- Customer service
- Heavy lifting
- Sales proficiency
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- In my four years in Walmart I've formed meaningful connections with programmers and sales associates. Became a team lead my fourth year in charge of twenty team members.
- Extremely familiar with working with technology and electronics.
Certification
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Grocery Associate
Walmart
04.2023 - Current
Electronics Sales Associate
Walmart
06.2020 - 03.2023
Bachelors in Software Engineering - Software Engineering
The University of Texas At Dallas
High School Diploma -
Booker T. Washington HSPVA