Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlo Munoz

8210 Phantom Field,TX

Summary

Dynamic and results-driven professional with extensive experience at Southwest Airlines, excelling in cargo operations and ramp service. Proven problem-solver skilled in safety procedures compliance and effective communication, enhancing customer satisfaction and operational efficiency. Recognized for improving workflow and resolving discrepancies, ensuring timely and accurate service delivery.

Overview

2019
2019
years of professional experience

Work History

Ramp Agent

Southwest Airlines
  • Assisted team members in daily operations to ensure smooth workflow and task completion.
  • Learned safety protocols and operational procedures to maintain a secure work environment.
  • Supported inventory management by organizing supplies and tracking stock levels accurately.
  • Collaborated with colleagues to improve efficiency in task execution and service delivery.
  • Provided customer support by addressing inquiries and resolving issues promptly.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Operations and Customer Supervisor

Southwest Airlines
07.2009 - 08.2018
  • Assisted team members in daily operations to ensure smooth workflow and task completion.
  • Learned safety protocols and operational procedures to maintain a secure work environment.
  • Supported inventory management by organizing supplies and tracking stock levels accurately.
  • Collaborated with colleagues to improve efficiency in task execution and service delivery.
  • Provided customer support by addressing inquiries and resolving issues promptly.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Cargo Agent

Southwest Airlines
05.2003 - 10.2005
  • Coordinated cargo handling processes to ensure timely and accurate shipments.
  • Operated cargo loading equipment, maintaining safety protocols and operational efficiency.
  • Monitored flight schedules to prioritize cargo deliveries and manage logistics effectively.
  • Collaborated with team members to streamline cargo operations and improve workflow.
  • Conducted inspections of freight containers for compliance with safety regulations.
  • Resolved shipment discrepancies through effective communication with internal departments.

Airport Operations Agent

Southwest Airlines
06.2000 - 09.2003
  • Coordinated aircraft arrivals and departures, ensuring timely operations and adherence to safety protocols.
  • Monitored ground services, optimizing loading processes for efficiency and compliance with regulations.
  • Assisted in passenger boarding procedures, enhancing customer satisfaction through effective communication.
  • Managed baggage handling systems, resolving discrepancies to maintain operational integrity.
  • Coordinated arrival and departure processes to ensure timely aircraft operations.
  • Monitored and communicated flight status updates to passengers and crew.

Education

No - Criminal Justice

Del Valle High School
El Paso, TX

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Baggage handling
  • Safety procedures compliance
  • Safety procedures

Languages

Spanish
Native or Bilingual

Timeline

Operations and Customer Supervisor

Southwest Airlines
07.2009 - 08.2018

Cargo Agent

Southwest Airlines
05.2003 - 10.2005

Airport Operations Agent

Southwest Airlines
06.2000 - 09.2003

Ramp Agent

Southwest Airlines

No - Criminal Justice

Del Valle High School

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Carlo Munoz