Carlo Ramirez
San Antonio
Summary
Dynamic service champion with a strong work ethic and exceptional communication skills, recognized for enhancing customer satisfaction at Taco Bell. Proven ability to manage cash transactions accurately and resolve complaints gracefully, contributing to team success and fostering customer loyalty through effective order processing and a focus on cleanliness.
Overview
8
8
years of professional experience
Work History
Service Champion
Taco Bell
12.2023 - 04.2025
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
Food Service Worker
Chipotle
05.2020 - 09.2020
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
- Kept accurate register and dropped excess cash into safe at regular intervals.
Cashier
Shell Gas Station
05.2018 - 02.2020
- Handled alcohol and tobacco
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and completed transaction.
- Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
Service Champion
Taco Bell
06.2017 - 10.2017
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Greeted customers, answered questions and took orders.
- Maintained counter areas in neat and clean fashion.
Education
John Paul Stevens
600 N Ellison Dr, San Antonio, TX 78251General Studies
Northwest Vista College
San Antonio, TXSkills
- Strong work ethic
- Cleaning and sanitizing
- Taking orders
- Exceptional communication
- Safe food handling
- Customer focus
- Processing payments
- Empathy display
Timeline
Service Champion
Taco Bell
12.2023 - 04.2025
Food Service Worker
Chipotle
05.2020 - 09.2020
Cashier
Shell Gas Station
05.2018 - 02.2020
Service Champion
Taco Bell
06.2017 - 10.2017
John Paul Stevens
General Studies
Northwest Vista College
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