CARLOS A. BURGOS
Elmwood Park,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Credit & Collections Manager
Marketing.com
01.2022 - Current
- Company Overview: A ColorArt, LLC company
- Manage a team of 5 Credit/ Collection Reps
- Create Collections Policy & Procedures
- Create Credit Policy to govern review of new clients
- Provide weekly AR Aging reports to Sr Management
- Provide weekly coaching on all aspects for team development
- Provide Sr Management with monthly delinquency trends
- Manage a $700MM Portfolio to a delinquency of 1.25%
- Handle workout scenarios on the 90+ accounts
- Approve Write offs on negotiated settlements
- A ColorArt, LLC company
Collection Manager - Supervisor
Highland Capital Corporation
01.2019 - 01.2022
- Company Overview: a division of Valley National Bank
- Responsible for Manage a Team of Collectors and Customer Service Rep's
- Service a $780M Portfolio consisting of Veterinarian, Medical, Dental, Industrial and Syndicated accounts
- Provided Daily / weekly/ Monthly management reporting to VP Collections, COO, CEO
- Provided Monthly meetings to the CEO on credit downgrades for contracts that need to be assessed as non earning
- Provided Monthly reporting to the Valley National Board on Portfolio with all contracts that have been downgraded along with a summary of deficiencies
- Maintained below industry average of .34%
- Reviewed Syndicated Portfolio reports on accounts serviced outside of HCC
- Monthly Syndication Collection Portfolio conference to assess possible default accounts for claw backs or full buyback from Syndication Partner
- Maintained review on accounts in litigation with Attorneys representing HCC in workout situations
- A division of Valley National Bank
COLLECTIONS MANAGER - Team Leader
SG EQUIPMENT FINANCE USA CORP.
01.2010 - 01.2019
- Company Overview: (subsidiary of Société Générale)
- Service Billion Dollar Portfolio that consists of leases and loans for IT equipment, software, industrial and construction machinery, and aircraft
- Managed Portion of Syndicated Portfolio of Accounts with Various Syndication parties
- Monthly review of Syndication Portfolio Reports and provide monthly updates to management
- Responsible for managing Collections
- Train a staff of collectors
- Substantially reduced total delinquency percentages to below-industry levels
- Consistently surpass fee income revenue goals
- Developed a first-call procedure at 30 days after funding in order to prevent delinquency on major account relationships
- Calculate payoff amounts for transaction terminations
- Assist in end of lease asset sales and loan workouts
- Responsible for weekly reporting of portfolio performance to senior management
- (subsidiary of Société Générale)
CONSULTANT
STERLING NATIONAL BANK
01.2009 - 01.2010
- Consulted on delinquency in a diverse $1 billion equipment finance portfolio
- Trained personnel in the account restructure process
SENIOR COLLECTIONS MANAGER
SIEMENS FINANCIAL SERVICES, INC.
01.2004 - 01.2009
- Managed collections for a middle and large ticket vendor-finance equipment portfolio
- Maintained account delinquency rate at 0.5%
- Surpassed fee-income revenue goals
Education
Bachelor of Science - Economics
Ramapo College of New Jersey
Mahwah, NJ01.2001
Skills
- Decision-Making Competence
- Legal Compliance Understanding
- Cash Flow Management
- Debt recovery expertise
- Team leadership experience
- Process improvement initiatives
Languages
Spanish
Professional Working
italian
Professional Working
Timeline
Credit & Collections Manager
Marketing.com
01.2022 - Current
Collection Manager - Supervisor
Highland Capital Corporation
01.2019 - 01.2022
COLLECTIONS MANAGER - Team Leader
SG EQUIPMENT FINANCE USA CORP.
01.2010 - 01.2019
CONSULTANT
STERLING NATIONAL BANK
01.2009 - 01.2010
SENIOR COLLECTIONS MANAGER
SIEMENS FINANCIAL SERVICES, INC.
01.2004 - 01.2009
Bachelor of Science - Economics
Ramapo College of New Jersey
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